Customer Care & Solutions Specialist (Shift Work)

PT Electronic City Indonesia, Tbk; Makassar; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

PT Electronic City Indonesia, Tbk. is seeking a call center professional to handle customer inquiries, resolve issues, and upsell suitable products. The role emphasizes active listening, clear communication, and adherence to policies.

Candidates should have a bachelor’s degree, strong customer service skills, and CRM proficiency. Flexibility for shift work and multilingual abilities may be beneficial in this role.

Qualifications

• Minimum of a bachelor’s degree required.
• Strong customer service and communication skills.
• Familiarity with CRM systems and typing proficiency.

Responsibilities

• Answering or making calls to understand and address customer needs and issues.
• Practice active listening, confirm information, and diffuse tense situations.
• Make sales or recommendations to meet client needs.
• Participate in training to expand product and position knowledge.
• Adhere to company policies and procedures.

Skills

Customer service

Active listening

Verbal & written comms

CRM software

Typing speed

Conflict de-escalation

Time management

Education

Bachelor's degree

Tools

CRM software

Job description

PT Electronic City Indonesia, Tbk. is seeking a call center professional to handle customer inquiries, resolve issues, and upsell suitable products. The role emphasizes active listening, clear communication, and adherence to policies.

Candidates should have a bachelor’s degree, strong customer service skills, and CRM proficiency. Flexibility for shift work and multilingual abilities may be beneficial in this role.