E‑commerce Customer Support Specialist

PT RAMAI BERSAMA INDONESIA; Banten; On-site; IDR 44,640,000 - 78,120,000; Full time

Job summary

PT RAMAI BERSAMA INDONESIA is seeking a customer service representative to engage with shoppers across social channels and marketplaces. You will respond to inquiries, process returns, exchanges, and complaints with empathy and professionalism.

You will record feedback, report recurring issues to the operations team, and collaborate with warehouse and marketing to ensure a smooth shopping experience for customers in Indonesia.

Qualifications

• 1+ year experience in customer service (preferably in fashion or e-commerce).
• Friendly, responsive, and detail-oriented.
• Able to communicate in Bahasa Indonesia and basic English.
• Familiar with e-commerce platforms (Shopee/TikTok) is a plus.

Responsibilities

• Answer customer inquiries via WhatsApp, Shopee, TikTok Shop, and Instagram
• Handle returns, exchanges, and complaints with empathy and professionalism
• Record customer feedback and report common issues to the operations team
• Work closely with warehouse and marketing teams to ensure smooth customer experience

Skills

Customer service

Communication

Attention to detail

Bahasa Indonesia

Basic English

Job description

PT RAMAI BERSAMA INDONESIA is seeking a customer service representative to engage with shoppers across social channels and marketplaces. You will respond to inquiries, process returns, exchanges, and complaints with empathy and professionalism.

You will record feedback, report recurring issues to the operations team, and collaborate with warehouse and marketing to ensure a smooth shopping experience for customers in Indonesia.