Customer Experience Advocate

Glints; Batam; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

Glints in Batam is seeking a customer-facing teammate who loves talking to people and proactively solving issues. You will communicate with customers via phone, email and chat to understand needs and convert inquiries into passionate evangelists.

You will work with internal departments to meet customer needs, provide knowledgeable answers about product, pricing and availability, and perform data entry across multiple platforms to ensure seamless service.

Qualifications

• 1–3 years of relevant work experience.
• Strong verbal and written communication skills.
• Ability to multi-task, organize, and prioritize work.

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Skills

Customer communication

Phone etiquette

Interpersonal skills

Job description

Glints in Batam is seeking a customer-facing teammate who loves talking to people and proactively solving issues. You will communicate with customers via phone, email and chat to understand needs and convert inquiries into passionate evangelists.

You will work with internal departments to meet customer needs, provide knowledgeable answers about product, pricing and availability, and perform data entry across multiple platforms to ensure seamless service.