Digital Sales Support

Luxehouze; Jakarta Pusat; On-site; IDR 78,120,000 - 133,920,000; Full time

Job summary

Luxehouze, a fast-growing omnichannel luxury marketplace in Indonesia, seeks a Digital Sales Support who naturally takes responsibility and focuses on outcomes. You will support customers across omnichannel touchpoints and collaborate with the Sales team to drive leads.

You are organized, customer-focused and comfortable with CRM, ticketing systems and Excel. This role may require shifting hours and occasional weekends to meet business needs.

Qualifications

• Minimum two years of customer success/service experience preferred.
• Organized and detail-oriented.
• Demonstrated ability to work both collaboratively as part of a team and independently.
• Strong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issues.
• Comfortable using and learning software: MS Office (Excel), Chat BOT system, CRM, ticketing/tracking systems, etc.
• Outstanding written and verbal communication skills, coupled with strong empathy for customers and their success.
• Willing to work in shifting and/or weekends and public holiday

Responsibilities

• Handle customer inquiries, advices and suggestions via omnichannel
• Sort leads, list leads and assign leads to Sales Team
• Categorize Inquiry
• Collaborate with the Sales team for leads generation

Skills

Customer support

Organized

Team player

Problem solving

Communication

Empathy

Shift work

Tools

MS Office

Excel

CRM

Ticketing system

Chatbot system

Job description

About Luxehouze

Luxehouze is a fast-growing omnichannel luxury marketplace operating across Indonesia and Singapore, serving high-value customers in watches, fashion, and beauty. We operate in an environment where trust, speed and excellence matter, and where outcomes matter more than activity.

About Luxehouze

Luxehouze is a fast-growing omnichannel luxury marketplace operating across Indonesia and Singapore, serving high-value customers in watches, fashion, and beauty. We operate in an environment where trust, speed and excellence matter, and where outcomes matter more than activity.

We are looking for a Digital Sales Support, who takes responsibility naturally, thinks in outcomes and wants to build, improve, and scale — not just “execute tasks.”

What Will Be Challenging

Please read this carefully - it’s here to help you self-select.

• Expectations are high and visible
• Problems may be ambiguous and fast-moving
• Priorities can change as the business scales
• Feedback is direct and frequent
• Performance is measured by results, not intentions
• If you require rigid structure, narrow scope, or close supervision to perform well, this environment may not be a good fit.

Responsibilities

• Handle customer inquiries, advices and suggestions via omnichannel
• Sort leads, list leads and assign leads to Sales Team
• Categorize Inquiry
• Collaborate with the Sales team for leads generation

Requirement & Qualifications

• Minimum two years of customer success/service experience preferred
• Organized and detail-oriented
• Demonstrated ability to work both collaboratively as part of a team and independently
• Strong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issues
• Comfortable using and learning software: MS Office (Excel), Chat BOT system, CRM, ticketing/tracking systems, etc.
• Outstanding written and verbal communication skills, coupled with strong empathy for customers and their success
• Willing to work in shifting and/or weekends and public holiday