Customer Experience Advocate

UNAVAILABLE; Jakarta Pusat; On-site; IDR 55,800,000 - 78,120,000; Full time

Job summary

Teleperformance Indonesia is looking for an ideal candidate with excellent English skills, and analytical and problem-solving abilities to join their customer service team. Responsibilities include communicating with customers via email and phone, providing knowledgeable answers about products, and performing data entry. Qualifications include a Bachelor's degree, a minimum GPA of 2.75, and a willingness to work shifts. Fresh graduates are encouraged to apply. The role is based in Jakarta.

Qualifications

• Minimum GPA 2.75 required.
• Experience in Customer Service preferred.
• Fresh graduates welcome to apply.
• Willing to work in shift schedule.
• Willing to be placed in Jakarta.

Responsibilities

• Communicate with customers via email, live chat, and phone.
• Provide knowledgeable answers about product, pricing, and availability.
• Work with internal departments to meet customer's needs.
• Perform data entry and collaborate on projects.

Skills

Excellent English skills

Analytical thinking

Problem-solving skills

Customer-focused

Time management

Education

Bachelor's degree or equivalent

Job description

Teleperformance Indonesia is looking for an ideal candidate with excellent English skills, and analytical and problem-solving abilities to join their customer service team. Responsibilities include communicating with customers via email and phone, providing knowledgeable answers about products, and performing data entry. Qualifications include a Bachelor's degree, a minimum GPA of 2.75, and a willingness to work shifts. Fresh graduates are encouraged to apply. The role is based in Jakarta.