Multichannel Customer Support Specialist

Cermati Fintech Group; Jakarta Pusat; On-site; IDR 44,640,000 - 78,120,000; Full time

Job summary

Cermati Fintech Group is seeking a Customer Support professional in Jakarta to assist customers via phone, in person, and email. The role emphasizes privacy, handling complaints, and delivering clear solutions while documenting requests and maintaining strong customer relationships.

Requirements include a minimum of a D3 diploma, up to 30 years old, and at least one year in a similar role with solid communication skills and proficiency in MS Office and internet usage.

Qualifications

• Min. D3 education.
• 1 year experience in Customer Support / Call Center / Contact Center.
• Good communication and interpersonal skills.

Responsibilities

• Serve customers by telephone, face to face and email.
• Maintain the confidentiality of customer privacy including complaints or requests from customers.
• Provide solutions to customer complaints.
• Make a complaint report or customer request.
• Establish good communication with customers.

Skills

MS Office

Internet

Education

D3 Diploma

Tools

MS Office

Internet

Job description

Cermati Fintech Group is seeking a Customer Support professional in Jakarta to assist customers via phone, in person, and email. The role emphasizes privacy, handling complaints, and delivering clear solutions while documenting requests and maintaining strong customer relationships.

Requirements include a minimum of a D3 diploma, up to 30 years old, and at least one year in a similar role with solid communication skills and proficiency in MS Office and internet usage.