Customer Care B2B

Cahayajakarta; Indonesia; On-site; IDR 107,874,865 - 215,749,730; Full time

Job summary

Cahayajakarta, a leading labeling and packaging company in Cikarang, seeks an experienced Customer Service or Sales Support professional. This role involves processing purchase orders, monitoring sales orders, and ensuring timely product fulfillment. Ideal candidates have at least 2 years of relevant experience and strong communication skills.

If you are detail-oriented, adaptive, and proficient in Microsoft Office, join our team to help enhance customer satisfaction and support our operational goals.

Qualifications

• Minimum 2 years of experience in B2B Manufacturing Customer Service or Sales Support, preferably in the packaging, labeling, or printing industry.
• Strong communication and interpersonal skills with a pleasant and professional personality.
• Detail-oriented with good analytical and administrative skills.

Responsibilities

• Process incoming Purchase Orders (PO) and create Sales Orders (SO) accurately and timely.
• Review and analyze Sales Orders for smooth order fulfillment.
• Coordinate with PPC and SCM teams regarding product availability.

Skills

B2B Manufacturing Customer Service or Sales Support

Communication skills

Analytical skills

Negotiation skills

Microsoft Office proficiency

English communication skills

Problem-solving skills

Adaptability

Job description

About Cahaya Jakarta Group

Cahaya Jakarta is a leading labeling and packaging company in Indonesia. Established in 1991, Cahaya Jakarta started out as a printing company specializing in self-adhesive label printer. Devoted in supplying our customers with quality service and customized solutions for the packaging.

We strongly believe we are referred to be proactive in providing services that impact people on both professional and personal level. Our vast experience in how labels are printed and applied to various range of product is at your disposal. We understand the challenges and strive to assist you, market your products by producing high quality, attractive and the right label for your product market. Limits are never set; challenges are means for continuous improvements to us.

Qualifications

• Minimum 2 years of experience in B2B Manufacturing Customer Service or Sales Support, preferably in the packaging, labeling, or printing industry.
• Strong communication and interpersonal skills with a pleasant and professional personality.
• Detail-oriented with good analytical and administrative skills.
• Experienced in preparing, analyzing, and managing reports.
• Good negotiation and problem‑solving skills.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint, and Outlook).
• Good English communication skills, both written and spoken.
• Proactive, adaptive, and able to work effectively in a fast‑paced environment.
• Willing to be based in Cikarang, West Java.

Job Descriptions

• Process incoming Purchase Orders (PO) and create Sales Orders (SO) accurately and timely.
• Review, analyze, and monitor Sales Orders to ensure smooth order fulfillment and daily reporting.
• Coordinate with PPC and SCM teams regarding product availability, production progress, and shipment schedules.
• Follow up on production and delivery status to ensure on‑time customer fulfillment.
• Ensure customer and product administration data are maintained accurately and in accordance with company procedures.
• Monitor and follow up returned delivery documents in compliance with company procedures.
• Coordinate with Finance and Sales teams to monitor customer payments based on agreed Terms of Payment (TOP).
• Handle customer complaints, support RMA processes, and coordinate corrective actions with related departments (Quality, Production, SCM, and Finance).
• Prepare regular reports and provide updates on Sales Order status and customer‑related activities to internal stakeholders.
• Conduct customer satisfaction surveys, analyze feedback, and prepare reports to support continuous improvement initiatives and enhance customer experience.