B2B Customer Success & Order Fulfillment Specialist

Cahayajakarta; Indonesia; On-site; IDR 89,280,000 - 133,920,000; Full time

Job summary

Cahayajakarta, a leading labeling and packaging company in Cikarang, seeks an experienced Customer Service or Sales Support professional. This role involves processing purchase orders, monitoring sales orders, and ensuring timely product fulfillment. Ideal candidates have at least 2 years of relevant experience and strong communication skills.

If you are detail-oriented, adaptive, and proficient in Microsoft Office, join our team to help enhance customer satisfaction and support our operational goals.

Qualifications

• Minimum 2 years of experience in B2B Manufacturing Customer Service or Sales Support, preferably in the packaging, labeling, or printing industry.
• Strong communication and interpersonal skills with a pleasant and professional personality.
• Detail-oriented with good analytical and administrative skills.

Responsibilities

• Process incoming Purchase Orders (PO) and create Sales Orders (SO) accurately and timely.
• Review and analyze Sales Orders for smooth order fulfillment.
• Coordinate with PPC and SCM teams regarding product availability.

Skills

B2B Manufacturing Customer Service or Sales Support

Communication skills

Analytical skills

Negotiation skills

Microsoft Office proficiency

English communication skills

Problem-solving skills

Adaptability

Job description

Cahayajakarta, a leading labeling and packaging company in Cikarang, seeks an experienced Customer Service or Sales Support professional. This role involves processing purchase orders, monitoring sales orders, and ensuring timely product fulfillment. Ideal candidates have at least 2 years of relevant experience and strong communication skills.

If you are detail-oriented, adaptive, and proficient in Microsoft Office, join our team to help enhance customer satisfaction and support our operational goals.