Credit Collections Field Associate - Negotiation & Solutions

Electrum; Jawa Barat; On-site; IDR 78,120,000 - 133,920,000; Full time

Job summary

HSBC seeks a Staff Collection Field Payment Assistant Pre Write Off in Jakarta to conduct field visits, remind customers, and negotiate arrears while upholding HSBC’s professional image. You will engage customers through financial difficulties to reach sustainable repayment agreements, delivering service that strengthens trust and compliance with regulations.

The role emphasizes strong negotiation, communication, teamwork, and resilience in a dynamic banking environment with a focus on field

Qualifications

• Minimum bachelor’s degree is required.
• Experience in the collections industry is preferred.
• Willingness to work in the field and visit customers.

Responsibilities

• Visit customers in the field to remind, offer solutions, and negotiate arrears repayments while upholding the bank’s image.
• Engage and support customers through financial difficulties to reach mutually beneficial agreements.
• Deliver professional service that promotes positive perception of HSBC and encourages repayment.

Skills

Negotiation

Communication

Teamwork

Resilience

Independence

Integrity

Diligence

Field work

Education

Bachelor's degree

Job description

HSBC seeks a Staff Collection Field Payment Assistant Pre Write Off in Jakarta to conduct field visits, remind customers, and negotiate arrears while upholding HSBC’s professional image. You will engage customers through financial difficulties to reach sustainable repayment agreements, delivering service that strengthens trust and compliance with regulations.

The role emphasizes strong negotiation, communication, teamwork, and resilience in a dynamic banking environment with a focus on field