Collection Trainer - Central Java

Home Credit Indonesia; Daerah Istimewa Yogyakarta; On-site; IDR 9,000,000 - 13,000,000; Full time

Job summary

Home Credit Indonesia is seeking a Training Specialist to develop and socialize the collection team's training program in Yogyakarta. You will design, deliver, and coordinate training initiatives for the Risk Collection function across online and offline formats.

Responsibilities include end-to-end training management, mastering materials and manuals, providing timely training reports to the Training SPV, and ensuring programs are completed within scheduled timelines to build capability across

Qualifications

• Bachelor's degree in any major from reputable University.
• Minimum 2 years of experience as Trainer, Learning & Development or Training consultant.
• Experience with online or offline mass training (customer service, collection, sales) is a plus.
• Tech savvy with LMS and Microsoft Office.
• Familiar with training design and developing learning materials.
• Good verbal and written English or Bahasa Indonesia.
• Preferably willing to relocate to Yogyakarta.

Responsibilities

• Conduct training and socialization for designated collection team members.
• Deliver training for all departments under Risk Collection Function.
• Ensure training programs are completed within the timeline.
• Manage training classes and end-to-end training activities.
• Training preparation including mastering training materials and manuals.
• Provide training reports and updates to Training SPV in a timely manner.

Skills

Training experience

Communication skills

Language: English/Indonesian

Education

Bachelor's degree

Tools

LMS

Microsoft Office

Job description

To develop collection team of HCID by conducting training and socialization to designated collection team member in regard to the objective of all training module and material

What you will do:

• Conducting training and socialization to designated collection team member, in regards to achieve training objective of all module and materials.
• Responsible in delivering training for all department under Risk Collection Function.
• To deliver all required training programs accomplished as timeline to specific designated collection team.
• To manage training class to be conducted and managing training activity by end-to-end process.
• Training preparation including mastering training material and manual.
• To provide training report and activity updates to Training SPV in timely manners.

What you will need to have:

• Possess Bachelor's degree in any major from reputable University.
• Preferably has minimum 2 years of experience as Trainer, Learning & Development or Training consultant.
• Has experience in managing online or offline training for mass position training will be a good plus (i.e providing training for customer service, collection, sales agent).
• Tech savvy, experience with Learning Management System (LMS) and Microsoft Office.
• Familiar with training design and experienced to develop learning materials based on learning syllabus.
• Good communication skill both verbal and written in English or Bahasa Indonesia.
• Preferably current domicile or willing to relocate to Yogyakarta.