Collection Supervisor

PT Inovasi Terdepan Nusantara; Kota Yogyakarta; On-site; IDR 180,000,000 - 240,000,000; Full time

Job summary

PT Inovasi Terdepan Nusantara in Yogyakarta is seeking a Collections Supervisor to oversee daily operations of the collections team and ensure targets are met while enforcing policies. You will train new joiners and current agents on procedures and strategies, monitor attendance, and drive performance to improve repayment rates.

The role requires strong data analysis skills, proficiency in Excel, and effective English communication.

Qualifications

• Proficient in Microsoft Office, particularly Excel.
• Detail-oriented, meticulous, fast-paced, and adaptable.
• Strong analytical skills in data analysis and performance monitoring.
• Willing to be placed in Yogyakarta.
• Able to communicate effectively in English, both verbally and in writing.

Responsibilities

• Oversee daily operations of the Collections team to meet targets and ensure compliance with policies and procedures.
• Supervise the training process for new joiners and existing agents on policies, collection procedures, and strategies.
• Monitor and verify the daily attendance of all HRO team.
• Ensure the team achieves its repayment rate targets through performance management and collection strategies.
• Monitor and evaluate the Collections team's performance to ensure KPIs are met or exceeded.
• Handle communication and administrative processes related to terminated or resigned agents and ensure documentation is completed.
• Analyze collection performance data, identify areas for improvement, and develop action plans to improve productivity and performance.

Skills

Detail-oriented

Analytical skills

English communication

Adaptability

Tools

Microsoft Excel

Job description

Oversee the daily operations of the Collections team to ensure targets are achieved and all collection activities comply with company policies and procedures.

Supervise the training process for new joiners and existing agents to ensure they understand company policies, collection procedures, and collection strategies.

Monitor and verify the daily attendance of all HRO team.

Ensure the team achieves its repayment rate targets through effective performance management and collection strategies.

Monitor and evaluate the Collections team's performance to ensure individual and team KPIs are consistently met or exceeded.

Handle communication and administrative processes related to terminated or resigned agents, ensuring all required documentation and procedures are properly completed.

Analyze collection performance data, identify areas for improvement, and develop action plans to improve team productivity and performance.

Qualification's :

Proficient in Microsoft Office, particularly Microsoft Excel.

Detail-oriented, meticulous, fast-paced, and adaptable.

Strong analytical skills, particularly in data analysis and performance monitoring.

Willing to be placed in Yogyakarta.

Able to communicate effectively in English, both verbally and in writing.