Collection Trainer (Yogyakarta)

PT Sejahtera Sama Kita; Kota Yogyakarta; On-site; IDR 89,280,000 - 133,920,000; Full time

Job summary

PT Sejahtera Sama Kita is seeking a Collection Trainer to develop and update training materials and SOPs, and to deliver onboarding for collection teams in Indonesia. The role involves coaching, monitoring training impact, and ensuring adherence to policies and regulations.

The ideal candidate has a minimum of a Diploma or Bachelor's degree, at least two years in collection training, and strong communication skills to coach and present effectively.

Qualifications

• Minimum Diploma (D3) or Bachelor's Degree (S1) in any field.
• Minimum 2 years of experience as a Collection Trainer or in Collection Training.
• Strong knowledge of collection processes, techniques, and regulations.
• Excellent communication, coaching, and presentation skills.
• Able to analyze performance and provide effective coaching.
• Collection or training-related certifications are an advantage.

Responsibilities

• Develop and update collection training materials, SOPs, and product knowledge.
• Deliver onboarding and refresher training for Collection teams.
• Conduct coaching and provide feedback to improve collection performance.
• Monitor training effectiveness and recommend improvement plans.
• Support the team in handling complex collection cases.
• Ensure compliance with company policies and collection regulations.

Skills

Communication

Coaching

Presentation

Performance analysis

Education

Diploma (D3)

Bachelor's Degree (S1)

Job description

Develop and update collection training materials, SOPs, and product knowledge.

Deliver onboarding and refresher training for Collection teams.

Conduct coaching and provide feedback to improve collection performance.

Monitor training effectiveness and recommend improvement plans.

Support the team in handling complex collection cases.

Ensure compliance with company policies and collection regulations.

Qualifications

Minimum Diploma (D3) or Bachelor's Degree (S1) in any field.

Minimum 2 years of experience as a Collection Trainer or in Collection Training.

Strong knowledge of collection processes, techniques, and regulations.

Excellent communication, coaching, and presentation skills.

Able to analyze performance and provide effective coaching.

Collection or training-related certifications are an advantage.