Collection Strategy Manager BSD City, Indonesia Regular Corporate Functions 2026.10.26

Traveloka; Pagedangan; On-site; IDR 600,000,000 - 900,000,000; Full time

Job summary

Traveloka is seeking an experienced Senior Manager to lead the Collections/Analytics function in Indonesia. You will oversee reporting, strategy development, and cross-functional collaboration with Risk, Fraud, and Product teams to drive data-driven improvements.

The role emphasizes hands-on data mining (SQL/Tableau), process documentation, and leadership of multiple projects while ensuring compliance with financial services regulations. Strong communication in English is required.

Qualifications

• Minimum 7 years of experience, and minimum 3 years in managerial position from Financial Industry (Banking/Multifinance/Fintech/Insurance)
• Bachelor degree majoring in Data Science/IT/Management (Master degree is a plus)
• Expertise in Collection; Risk and Fraud experience is a plus
• Strong understanding of financial services regulatory environment
• Outstanding knowledge in Strategic & Process Development and MIS
• Experience with data mining and large datasets using SQL or Tableau
• Ability to document processes and manage full project lifecycle
• Ability to adapt across industries and lead teams
• Excellent English communication skills (verbal and written)

Responsibilities

• Manage collection unit Reporting & Analytics and Strategic & Process Development workflows and systems
• Analyze and synthesize collection data into improvement recommendations considering cost, benefit and impact
• Review collection process and numbers at macro and micro levels
• Oversee dashboard collection metrics for monitoring and analytics
• Collaborate with Risk, Fraud and Product teams on serial/ad hoc analyses
• Formulate collection strategy and translate into actionable steps
• Lead multiple collection projects using standard project management approaches
• Collaborate with Data Analytics & Product Manager to deliver outputs like product reviews
• Ensure collection process changes are updated in Change Management and SOPs

Skills

SQL

Tableau

Data mining

Project management

People management

English communication

Education

Bachelor's degree in Data Science/IT/Management

Master degree is a plus

Tools

SQL

Tableau

Job description

Join Traveloka and channel your passion into a rewarding career

About Traveloka Traveloka is Southeast Asia’s leading all-in-one travel platform connecting millions globally with trusted, world-class experiences. With over 140 million app downloads and more than 40 million monthly active users, Traveloka stands as one of the most popular travel apps in the region.

Job Description

Job ID: MJ000422

• Responsible in managing collection unit Reporting & Analytics and Strategic & Process Development both workflow and system solutions
• Analyze & synthesize collection data into improvement recommendation by considering cost, benefit, and impact analysis
• Able to review collection process and number in the big picture, meanwhile paying attention to detail of each sequence
• Overseeing dashboard collection metrics for monitoring and analytic purposes
• Conduct serial analysis & ad hoc that not limited only to Collections, but also collaborate with Risk-Fraud-Product team
• Able to formulate collection strategy & processes and translate into actionable steps
• Manage multiple collection projects by following standard project management approaches
• Working closely with Data Analytics team & Product Manager in order to deliver output: collection product review & development
• Overseeing and ensure any collection process changes updated into Change Management & Standard Operating Procedures

Qualification

• Have minimum 7 years of experience, and minimum 3 years of experience in managerial position from Financial Industry (Banking/Multifinance/Fintech/Insurance)
• Minimum Bachelor degree majoring in Data Science/IT/Management (Master degree is a plus)
• Expertise in Collection. Expertise in other areas like Risk and Fraud will be a plus
• Have a good understanding in financial services regulatory
• Have outstanding knowledge in Strategic & Process Development and MIS area
• Hands on intechnical experience to be able conduct data mining and analyzing large datasets by using SQL and/or have a knowledge in Tableau will be an advantage
• Have an intermediate understanding of AI usage in daily tasks
• Familiar with process documentation and project management (full cycle)
• Fast learner and able to switch fundamental understanding from his/her current industries expertise into Lending Business
• Have a strong people management skills and quick adaptation in new environment
• Able to communicate in English both verbal and written

At Traveloka, we firmly believe in equal opportunities for all because diversity drives creativity and excellence. We encourage individuals from diverse backgrounds to apply for opportunities with us. Our hiring decisions are based on qualifications and merit in accordance with a fair and transparent process, regardless of race, ethnicity, religion, sex, gender identity, sexual orientation, age, marital status, disability, military service, or any other aspect of diversity. Join us in our mission to transform the travel industry and embrace the values that drive us to innovate and serve customers worldwide.