Product Operations Analyst: Drive Impact & Insights

PT Trinusa Travelindo; Jakarta Pusat; On-site; IDR 78,120,000 - 145,080,000; Full time

Job summary

Traveloka in Jakarta is seeking a proactive Operations & Analytics professional. You will own operational workflows end-to-end, analyze performance data, and refine SOPs to improve efficiency and user experience.

You will build dashboards and maintain ticketing processes while collaborating with cross-functional teams. The role emphasizes data-driven decision making, strong communication, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• 2+ years of working experience in Operations, Tech support or related field.
• Analytical mindset with healthy skepticism about data.
• Detail-oriented with high curiosity and problem-solving skills.
• Fast learner with multitasking ability in a fast-paced environment.
• Passionate about process improvements, user experience, and feature development.
• Strong communication and stakeholder management.
• Proficient in English, both written and spoken.

Responsibilities

• Be the go-to person for operation and analytics of Product Operation, driving impact through analysis.
• Execute end-to-end operational workflows with limited supervision and escalate ambiguous cases.
• Document and refine SOPs to reduce friction and improve processes.
• Build and maintain recurring reports and dashboards to track performance.
• Maintain ticketing process, resolve cases, and extract insights from data.
• Continuously learn and stay updated on product and process changes.

Skills

Analytical skills

Problem solving

Attention to detail

Curiosity

Fast learner

Process improvement

Stakeholder management

English proficiency

Communication

Team player

Job description

Traveloka in Jakarta is seeking a proactive Operations & Analytics professional. You will own operational workflows end-to-end, analyze performance data, and refine SOPs to improve efficiency and user experience.

You will build dashboards and maintain ticketing processes while collaborating with cross-functional teams. The role emphasizes data-driven decision making, strong communication, and the ability to manage multiple priorities in a fast-paced environment.