Client Relations Lead - Growth & Satisfaction

Magada Tirta Amerta; Palembang; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

Magada Tirta Amerta in Palembang seeks a professional Client Relations Representative to nurture long-term client relationships. You will be the primary contact for clients, addressing inquiries, providing solutions, and ensuring a seamless experience.

This role offers opportunities to grow in client management within a supportive team, with competitive compensation, health coverage, and professional development.

Qualifications

• Experience in client relations or account management.
• Excellent communication and negotiation skills.
• Ability to build long-term client relationships.
• Proficiency with CRM software and common business apps.
• Results-oriented with strong problem-solving abilities.

Responsibilities

• Serve as primary contact for a portfolio of clients.
• Address inquiries, concerns, and requests promptly.
• Proactively engage with clients to ensure satisfaction.
• Maintain accurate client records and logs.
• Collaborate with internal departments to resolve issues.

Skills

Client relations

Account management

Communication skills

Interpersonal skills

Problem-solving

Tools

CRM software

MS Office

Job description

Our client is seeking a professional and personable Client Relations Representative to join their established team in Palembang. This role is central to nurturing strong, long-term relationships with clients by ensuring their needs are met and their experience with the company is positive and seamless. You will serve as a primary contact for clients, addressing inquiries, providing solutions, and building trust. This is an exceptional opportunity to develop your career in client management and contribute to the success of an organization that values client satisfaction and professional growth.

About the Role

Our client is seeking a professional and personable Client Relations Representative to join their established team in Palembang. This role is central to nurturing strong, long-term relationships with clients by ensuring their needs are met and their experience with the company is positive and seamless. You will serve as a primary contact for clients, addressing inquiries, providing solutions, and building trust. This is an exceptional opportunity to develop your career in client management and contribute to the success of an organization that values client satisfaction and professional growth.

Key Responsibilities

• Serve as a dedicated point of contact for a portfolio of clients, managing communications and expectations.
• Address client inquiries, concerns, and requests promptly and professionally.
• Proactively engage with clients to ensure satisfaction and identify opportunities for enhanced service.
• Maintain accurate and up-to-date client records and interaction logs.
• Collaborate with internal departments to resolve client issues and ensure service delivery meets expectations.

Requirements

• Proven experience in client relations, account management, or a similar customer-facing role.
• Excellent communication, negotiation, and interpersonal skills.
• Strong ability to build rapport and maintain long-term client relationships.
• Proficiency in CRM software and standard business applications.
• A results-oriented approach with strong problem-solving capabilities.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health insurance coverage.
• Opportunities for professional development and training.
• A stable and supportive work environment.
• Career advancement within client management.