Palm Oil Mills Relationship Lead

Pt Pemasok Mitra Pembeli; Indonesia; On-site; IDR 89,280,000 - 133,920,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Training programs

Team events

Resources for client interactions

Job summary

Pt Pemasok Mitra Pembeli seeks a proactive Client Relations Associate to join their Pekanbaru office. You will build and maintain strong relationships with a diverse client base, ensuring needs are met and experiences are consistently positive.

In this role you will manage client inquiries, coordinate with internal teams to resolve issues, and provide guidance on product usage while gathering feedback for service improvements in the Indonesian market.

Qualifications

• Experience in a client-facing role such as account management or customer relations.
• Excellent communication, negotiation and problem-solving skills.
• Proficiency with CRM software and standard office applications.
• Proactive approach to client satisfaction and relationship building.
• Ability to work independently and with a team.

Responsibilities

• Manage and nurture relationships with a portfolio of assigned clients.
• Address client inquiries, concerns, and feedback promptly.
• Coordinate between clients and internal departments to resolve issues.
• Provide ongoing support and guidance on product/service utilization.
• Collect client feedback to identify areas for improvement.

Skills

Communication

Negotiation

Problem-solving

Teamwork

Tools

CRM software

Office applications

Job description

Our client is looking for an energetic and customer-focused Client Relations Associate to join their bustling office in Pekanbaru, Riau. You will play a key role in building and maintaining strong relationships with our diverse client base, ensuring their needs are met and their experiences are consistently positive. This position involves understanding client requirements, providing tailored support, and acting as a liaison between clients and internal teams. You will thrive in a fast-paced setting, contributing to the company's reputation for outstanding client care and service excellence in the Indonesian market.

Key Responsibilities

• Manage and nurture relationships with a portfolio of assigned clients.
• Address client inquiries, concerns, and feedback in a timely and effective manner.
• Facilitate communication between clients and relevant internal departments to ensure prompt resolution of issues.
• Provide ongoing support and guidance to clients regarding product/service utilization.
• Gather client feedback to identify areas for service improvement and product development.

Requirements

• Previous experience in a client-facing role, such as account management or customer relations.
• Excellent communication, negotiation, and problem-solving skills.
• Proficiency in CRM software and standard office applications.
• A proactive approach to client satisfaction and relationship building.
• Ability to work independently and collaboratively within a team environment.

Benefits

• Competitive salary and potential for performance-based incentives.
• Comprehensive health and wellness benefits package.
• Structured training programs and career growth opportunities.
• Vibrant office culture and team events.
• Company-provided resources for client interactions.