Client Advisor

Tiara Hana; Bogor; On-site; IDR 78,120,000 - 122,760,000; Full time

Job summary

Tiara Hana is seeking a Client Advisor for Bogor to guide prospective and current clients through resort villa ownership, explain investment benefits, and support informed decisions in person.

Daily duties include consultations, responding to inquiries via phone, email, and in person, and maintaining clear records of client interactions. The role emphasizes building long-term relationships and achieving sales and service targets.

Qualifications

• Strong client-facing and relationship-building abilities.
• Excellent communication and customer service skills; clear explanations to clients.
• Basic understanding of insurance concepts related to property/travel, or willingness to learn.
• Experience in sales, hospitality, real estate, or financial services is preferred.
• Comfort working on-site in Bogor and collaborating with cross-functional teams.
• Ability to manage multiple client accounts and maintain accurate records.
• Proficiency with standard office and communication software; strong organization and time-management.

Responsibilities

• Guide clients through Tiara Hana’s resort villa ownership and explain investment benefits.
• Conduct consultations and respond to inquiries via phone, email, and in person.
• Maintain documentation of client interactions and follow up on leads to meet targets.
• Build long-term relationships and ensure high customer satisfaction.
• Coordinate with internal teams to address client needs and provide after-sales support.

Skills

Client-facing skills

Communication & Customer Service

Explain complex information

Target-driven & multi-account

Office software & time-management

Education

Diploma or Bachelor’s degree in Business/Marketing/Hospitality

Job description

Role Description

The Client Advisor is a full-time, on-site role based in Bogor. In this position, the Client Advisor guides prospective and existing clients through Tiara Hana’s resort villa ownership, explains investment benefits, and supports clients in making informed decisions.

Daily responsibilities include conducting consultations, responding to inquiries via phone, email, and in person, and maintaining clear documentation of client interactions.

The role involves building long-term relationships, ensuring a high level of customer satisfaction, coordinating with internal teams to address client needs, and following up on leads to achieve sales and service targets.

The Client Advisor also provides after-sales support, helps clients understand insurance and related coverage where applicable, and contributes feedback to improve client experience.

Qualifications

• Strong client-facing skills, including Client Relations and Customer Satisfaction capabilities.
• Excellent Communication and Customer Service skills, with the ability to explain complex information clearly and professionally.
• Basic understanding of Insurance concepts related to property or travel, or willingness to learn.
• Relevant experience in sales, hospitality, real estate, or financial services is preferred.
• Comfort working on-site in Bogor and collaborating with cross-functional teams.
• Ability to work toward clear targets, manage multiple client accounts, and maintain accurate records.
• Proficiency in commonly used office and communication software; strong organizational and time-management skills.
• Diploma or Bachelor’s degree in Business, Marketing, Hospitality, or a related field is beneficial.