Sales Marketing

Dijiwa Sanctuaries; Batugaing; Hybrid; IDR 90,000,000 - 130,000,000; Full time

Job summary

Dijiwa Sanctuaries in Bali seeks a Reservation Executive for The Wana Desa Tanah Lot to warmly greet guests and transform inquiries into bookings.

You will handle inquiries by phone, email and online platforms, recommend rooms, manage reservations, and coordinate with Sales and Front Office to ensure a seamless guest journey.

Excellent English and Indonesian, a Diploma in Hospitality, and proficiency with PMS and Microsoft Office are required; luxury boutique hospitality experience is a plus.

Qualifications

• Diploma in Hospitality or related field required.
• Strong English and Indonesian language skills (written and spoken).
• Computer literacy and familiarity with Microsoft Office required.

Responsibilities

• Handle all reservation inquiries via phone, email, and online platforms with warm professionalism.
• Recommend appropriate room categories and packages based on guest preferences and availability.
• Manage reservation system updates, bookings modifications, and cancellations accurately.
• Collaborate with Sales and Front Office to ensure seamless guest journey.
• Achieve daily reservation targets while maintaining high service quality.
• Maintain detailed knowledge of room types, rates, promotions, and hotel facilities.
• Process deposits and payments securely following financial procedures.
• Contribute to revenue through upselling room upgrades and add-ons.

Skills

Communication

Customer service

Reservation systems

Organization

Sales mindset

Multitasking

Team player

English & Indonesian

Education

Diploma in Hospitality/Tourism

Tools

PMS software

Microsoft Office

Job description

Welcome to Dijiwa Sanctuaries, where every guest journey begins with a warm Indonesian greeting and ends with cherished memories. As a Reservation Executive at The Wana Desa Tanah Lot, you become the first voice of our sanctuary, setting the tone for extraordinary stays that awaken the soul.

In this pivotal role, you will manage all reservation inquiries with genuine care and precision, transforming initial booking requests into the beginning of unforgettable guest experiences. Your warm professionalism will represent the heart of Dijiwa, ensuring each caller and emailer feels personally welcomed to our luxury boutique haven.

You will thrive in this role if you possess a natural gift for communication, embrace the art of hospitality, and take pride in exceeding guest expectations. Your success will be measured by your ability to convert inquiries into confirmed bookings while cultivating relationships that encourage repeat visits and heartfelt referrals.

Why this role matters at Dijiwa: As our reservation ambassador, you directly influence occupancy rates, revenue optimization, and most importantly, the first impression that shapes our guests' entire experience. Your attention to detail and authentic service spirit embody our 'Sanctuary for the Soul' ethos.

Key Responsibilities

• Handle all incoming reservation inquiries via phone, email, and online platforms with warm professionalism
• Recommend appropriate room categories and packages based on guest preferences and availability
• Manage reservation system updates, booking modifications, and cancellation processes accurately
• Collaborate with the Sales and Front Office teams to ensure seamless guest journey continuity
• Achieve daily reservation targets while maintaining exceptional service quality standards
• Update and maintain detailed knowledge of room types, rates, promotions, and hotel facilities
• Process deposits and payments securely while adhering to financial procedures
• Contribute to revenue optimization through effective upselling of room upgrades and add-on experiences

Qualifications

Minimum Diploma in Hospitality, Tourism, or related field from recognized institution. Previous experience in hotel reservations or front office required. Strong English and Indonesian language proficiency (both written and spoken) is essential. Computer literacy and familiarity with Microsoft Office applications required.

Required Skills

• Excellent verbal and written communication skills in English and Indonesian
• Strong customer service orientation with warm
• welcoming personality
• Proficiency in reservation management systems and PMS software
• Attention to detail with strong organizational abilities
• Sales-oriented mindset with ability to convert inquiries into bookings
• Problem-solving skills and calm demeanor under pressure
• Team player with collaborative approach to cross-department coordination
• Time management and ability to handle multiple tasks efficiently

Nice to Have

• Previous experience in luxury boutique hospitality or five-star hotel environment
• Knowledge of local area attractions and cultural offerings in Tanah Lot region
• Familiarity with revenue management concepts and yield optimization
• Additional language proficiency (Mandarin
• Japanese
• or other languages)
• Experience with CRM systems and guest loyalty programs