Claim Specialist (Jakarta)

PT. Meratus Line & Group; Jakarta Pusat; On-site; IDR 180,000,000 - 288,000,000; Full time

Job summary

PT. Meratus Line & Group is seeking a Claim Specialist to manage end-to-end insurance claims, ensuring accuracy, efficiency, and compliance with policy terms and regulatory standards.

The role requires coordination with policyholders, insurers, and adjusters to drive timely settlements and maintain high service levels. The ideal candidate holds a Bachelor’s degree with at least 3 years in claims handling, fluent English, and strong analytical and MS Office skills to support documentation,

Qualifications

• Bachelor's Degree (S1) in any discipline, preferably in Insurance, Business Administration, Management, or other relevant fields.
• Minimum 3 years of professional experience in handling insurance claims.
• Fluent in English, both written and spoken.
• Proficient in Microsoft Office applications, particularly Excel and Word.

Responsibilities

• Manage end-to-end insurance claims handling from notification to final settlement.
• Review and verify claim documents for completeness and accuracy.
• Coordinate with insurance companies, policyholders, adjusters, and stakeholders.
• Monitor ongoing claims and follow up to avoid delays.
• Communicate updates and required documents to stakeholders.
• Identify discrepancies in submissions and resolve them.
• Maintain organized claims records and correspondence.
• Prepare regular claims reports with status updates.
• Ensure compliance with policies, procedures, and regulations.
• Identify process improvements for efficiency and service quality.

Skills

English (Fluent)

Analytical skills

Communication skills

MS Excel

MS Word

Education

Bachelor's degree

Tools

Microsoft Excel

Microsoft Word

Job description

The Claim Specialist will be responsible for managing and coordinating the end-to-end insurance claims process, ensuring that all claims are handled accurately, efficiently, and in accordance with applicable insurance policies, company procedures, and regulatory requirements.

This position plays a key role in facilitating effective communication and coordination between policyholders, insurance companies, and other relevant stakeholders to ensure a smooth and timely claims settlement process. The ideal candidate should possess a solid understanding of general insurance claims procedures, strong analytical and administrative capabilities, and excellent communication skills to effectively manage multiple claims while maintaining a high standard of service and professionalism.

Key Responsibilities

• Manage and coordinate the end-to-end claims handling process, from initial claim notification and submission to follow-up and final settlement.
• Review, verify, and assess claim documents and supporting information to ensure completeness, accuracy, and compliance with insurance policy terms and conditions.
• Liaise and coordinate with insurance companies, policyholders, insurance adjusters, and other relevant stakeholders throughout the claims process.
• Monitor and follow up on ongoing claims to ensure timely progress, identify potential delays, and facilitate prompt claim resolution.
• Communicate claim updates, documentation requirements, and settlement progress to relevant stakeholders in a clear and professional manner.
• Identify discrepancies, missing documentation, or potential issues in claim submissions and coordinate with relevant parties to resolve them.
• Maintain accurate and well-organized claims records, documentation, and correspondence in accordance with internal procedures and applicable regulatory standards.
• Prepare regular claims reports and provide updates on claim status, outstanding documents, pending settlements, and other relevant matters.
• Ensure all claims handling activities comply with company policies, standard operating procedures, insurance regulations, and applicable service standards.
• Identify opportunities to improve claims handling processes, operational efficiency, and overall service delivery.

Key Requirements

• Bachelor's Degree (S1) in any discipline, preferably in Insurance, Business Administration, Management, or other relevant fields.
• Minimum 3 years of professional experience in handling insurance claims, preferably within the General Insurance industry or an Insurance Brokerage company.
• Good understanding of general insurance products, insurance policy terms and conditions, claims procedures, and claims settlement processes.
• Fluent in English, both written and spoken, with the ability to communicate effectively in a professional business environment.
• Strong analytical and problem-solving skills, particularly in reviewing claim documentation, identifying discrepancies, and resolving claim-related issues.
• Excellent communication, interpersonal, and negotiation skills to manage relationships with insurance providers, clients, and other stakeholders.
• High attention to detail, with strong organizational and documentation management capabilities.
• Ability to manage multiple claims simultaneously, prioritize workloads, and meet deadlines effectively.
• Proactive, responsible, and able to work independently as well as collaboratively within a team.
• Proficient in Microsoft Office applications, particularly Microsoft Excel and Word.

Meratus is an Indonesian shipping company providing point-to-point transportation solutions. Operating a network of liner services connecting major ports in Indonesia and supported by owned offices throughout Indonesia, Meratus places strong emphasis on safety, quality and customer focus. Established in 1957 Meratus' business has grown and now covers several sectors of shipping and transportation.

Ship owning and operating.

Operating container-liner services between the islands in Indonesia, including a direct service from Surabaya to Dili, East Timor with a fleet of 57 vessels and 40,000 box containers, Meratus offers an extensive and integrated shipping service-network consisting of currently 30 container liner services between Indonesia’s major ports.

Meratus also owns and operates multipurpose vessels capable of carrying project cargo and construction cargo that require bigger lifting capacity as well as long unobstructed cargo hold. All of Meratus’ vessels are Indonesian flag and capable of extended trading area in South East Asia, suitable for shipping construction projects and project logistics within Indonesia as well as international trading between ASEAN countries. Another service available from Meratus is ship’s agency in outports of Indonesia.

Logistics and freight forwarding.

Covering domestic and international shipments, this service is provided by affiliated company : MIF.

Coal transport and logistics.

The dry bulk logistics, including transhipment operations of offshore floating crane together with tug and barge owning-and-operating business is run by an affiliated company, Meratus Advance Maritim (MDM).

MDM operates several sets of powerful and modern tugs and jumbo, 394' feet barges and 18,000 mtpd guarantee loading rate of offshore floating crane

Terminal operators and stevedores.

Operations in Tanjung Priok, Jakarta and Tanjung Perak Surabaya are carried out by affiliated companies.

Offshore supply vessels.

Partnership with Indonesia offshore shipping service provider, Wintermar, in the provision of four Platform Supply Vessels: WM. Makassar, WM. Sulawesi , WM. Natuna and WM. Pacific.

Meratus’ integrated and synergistic services in the shipping and transportation industry have attracted a number of leading multinational clients from various industry sectors including :

Oil and gas