Chief Operating Officer (Hospital)

Confidential; Indonesia; On-site; IDR 2,683,363,000 - 3,756,708,000; Full time

Job summary

Confidential is seeking a Group MNQ leader to set strategy and priorities across hospitals, aligning patient-care goals with the business strategy and clinical outcomes, and to champion governance and standards.

You will lead clinical governance, quality and safety programs, develop policies and pathways, drive multi-site transformation, and collaborate with Hospital Directors, Medical Committees and nursing leaders to secure consistency and accountability.

Qualifications

• MD required; master's preferred in hospital administration/healthcare management/related field.
• 12+ years in hospital/healthcare management; 5+ years in senior leadership roles.
• Experience as Medical Director/Chief Medical Officer or equivalent enterprise-level clinical governance leader preferred.
• Proven governance, quality, patient safety, and clinical risk management track record.
• Experience leading multi-site or multi-hospital initiatives; ability to standardize and transform across stakeholders.

Responsibilities

• Set MNQ strategy, annual work plans, KPIs aligned with business strategy and clinical outcomes.
• Establish and strengthen group-wide clinical governance, policies, pathways, and standards for consistency across hospitals.
• Serve as senior medical advisor on services, technology, and significant clinical decisions with risk-benefit assessments.
• Lead medical staff governance, credentialing, privileging, and clinical practice evaluation across the group.
• Drive quality, patient safety, and clinical risk management, including adverse-event reviews and CAPA implementation.
• Set nursing governance standards and oversee nursing quality, competency development, and professional practice with hospital leaders.
• Monitor clinical performance, outcomes, practice variation, productivity, and patient experience; benchmark across hospitals.
• Ensure regulatory and accreditation readiness; sponsor cross-hospital quality improvement initiatives.
• Lead, coach, and develop Corporate MNQ team and collaborate with Hospital Directors and committees.

Skills

Strategic leadership

Clinical governance

Stakeholder management

Quality improvement

Education

Medical Doctor (MD)

Master's degree in Hospital Administration

Job description

Job Descriptions:

• Set the Group Medical, Nursing & Quality (MNQ) strategy and priorities, including annual work plans and KPIs, aligned with the overall business strategy, patient-care priorities, and clinical outcomes.


• Establish and strengthen Group-wide clinical governance, including clinical policies, service standards, clinical pathways, protocols, and mechanisms to ensure consistency and standardization across hospitals.


• Serve as the senior medical advisor to the Group, providing expert clinical perspectives on new and existing services, complex clinical matters, medical technology and equipment, and significant clinical decisions, including independent risk-benefit assessments.


• Lead medical staff governance across the Group, covering credentialing, privileging, professional practice evaluation, clinical audits, and collaboration with Medical Committees and other relevant professional governance structures.


• Drive Group quality, patient safety, and clinical risk management, including clinical indicator governance, adverse-event reviews, root cause analysis, escalation of significant events, and implementation of corrective and preventive actions.


• Set nursing governance and professional practice standards, while overseeing key priorities related to nursing quality, competency, capability development, and professional practice in collaboration with hospital nursing leaders.


• Monitor and improve clinical performance by analyzing clinical outcomes, practice variation, productivity, efficiency, and patient experience; identify improvement opportunities and benchmark performance across hospitals.


• Ensure regulatory and accreditation compliance, evidence-based clinical practice, and readiness for internal and external audits, while sponsoring cross-hospital quality improvement and clinical transformation initiatives.


• Lead, coach, and develop the Corporate MNQ team, while building strong partnerships with Hospital Directors, Medical Committees, nursing leaders, and other clinical stakeholders to establish clear governance, escalation mechanisms, and decision rights.

Requirements:

• Medical Doctor (dr.) degree is mandatory, with a Master's degree in Hospital Administration / Management, Public Health, Healthcare Management, Business Administration, or a related field preferred.


• Minimum 12 years of experience in hospital or healthcare management, with at least 5 years in senior medical, clinical, or healthcare leadership roles.


• Experience as a Medical Director, Chief Medical Officer, Hospital Director, Clinical Director, or equivalent enterprise-level clinical governance leader is strongly preferred.


• Proven track record in clinical governance, quality and patient safety, medical staff governance, clinical service development, and clinical risk management.


• Demonstrate experience leading multi-site or multi-hospital initiatives, with the ability to drive standardization, performance improvement, and clinical transformation across different stakeholders and operating environments.


• Strong understanding of healthcare regulations, accreditation standards, evidence-based practice, and clinical quality frameworks.


• Strong strategic thinking, clinical judgment, leadership, stakeholder management, and communication skills.