Campaign Operations (Contract) (ShopeeFood)

Shopee; Indonesia; On-site; IDR 70,000,000 - 140,000,000; Full time

Job summary

Shopee Indonesia is seeking a Campaign Operations Associate to set up and manage campaign configurations in the backend system, ensuring accuracy and timely execution.

You will be the main contact for cross-functional teams, monitor daily operations, troubleshoot issues, and drive efficiency through ongoing process improvements.

Qualifications

• Bachelor's degree in a related field.
• Strong Excel and Google Sheets skills with formulas, pivot tables, and basic data analysis.
• Excellent communication and coordination abilities to work with cross-functional teams.

Responsibilities

• Set up and manage campaign configurations in the backend system, ensuring completeness, accuracy, and timely execution.
• Act as the main contact point for relevant teams, ensuring effective communication and alignment for assigned tasks.
• Collaborate with cross-functional teams to align on requirements and set up campaigns as per business needs.
• Monitor and assist in resolving daily operational issues and troubleshoot to maintain campaign performance.
• Proactively initiate process improvements to streamline workflows and enhance operational efficiency.

Skills

Attention to detail

Cross-functional collaboration

Communication

Problem solving

Data analysis

Time management

Independent worker

Education

Bachelor's degree in a related field

Tools

Microsoft Excel

Google Sheets

Job description

Job Description:

• Set up and manage campaign configurations in the backend system, ensuring completeness, accuracy, and timely execution
• Act as the main contact point for relevant teams, ensuring effective communication and alignment for assigned tasks
• Collaborate with relevant teams to align on requirements and ensure mutual understanding to set up campaigns in the backend system as per business needs
• Monitor and assist in resolving daily operational issues and troubleshooting to maintain smooth campaign performance
• Proactively initiate process improvements to streamline workflows and identify essential features and requirements to enhance operational efficiency

Requirements:

• Bachelor's degree in a related field
• Proficient in working with Microsoft Excel and Google Sheets, with a strong understanding of necessary formulas, Pivot Tables, and basic data analysis skills
• Strong attention to detail and the ability to efficiently manage large volumes of data
• Excellent communication and coordination skills to work effectively with cross-functional teams, and the ability to work both independently and as part of a team
• Able to work effectively and efficiently toward goals in a complex, diverse, and fast-paced environment
• Logical thinking and problem-solving mindset with the ability to troubleshoot and resolve operational issues
• Proactive attitude in self-learning and a mindset focused on continuous improvement of work processes
• Experience in e-commerce, food delivery, or working with backend systems or campaign setup tools is a plus