Relationship Management - Business Development, ShopeeFood (Bogor)

Shopee; Daerah Khusus Ibukota Jakarta; On-site; IDR 89,280,000 - 133,920,000; Full time

Job summary

Shopee is looking for a motivated individual to manage and develop relationships with SMB merchants on the ShopeeFood platform. The role involves driving merchant growth through performance analysis and strategic promotions. Candidates should hold a Bachelor's degree and have 1-3 years of Sales and Account Management experience, with skills in communication and Excel. This position offers a dynamic work environment in Jakarta, Indonesia.

Qualifications

• 1–3 years of experience in Sales and Account Management.
• Target-oriented with good communication skills.
• Proficiency in using Excel and experience in dynamic environments.

Responsibilities

• Manage relationships with SMB merchants on ShopeeFood platform.
• Drive merchant growth by increasing sales and engagement.
• Analyze merchant performance metrics for actionable insights.
• Recommend promotional activities to enhance visibility and sales.

Skills

Sales and Account Management

Communication Skills

Excel Proficiency

Dynamic Environment Adaptability

Teamwork

Education

Bachelor’s degree in any major

Job description

Job Description

• Manage and develop strong relationships with a portfolio of SMB merchants on the ShopeeFood platform.
• Drive merchant growth by identifying opportunities to increase sales performance, order volume, and overall platform engagement.
• Analyze merchant performance metrics such as GMV, order growth, conversion rates, and campaign participation to provide actionable business insights.
• Recommend and implement strategic promotional activities and marketing campaigns to enhance merchant visibility and sales.
• Act as a trusted business advisor to merchants by providing data-driven recommendations related to pricing, menu optimization, promotions, and operational improvements.
• Collaborate with cross-functional teams including marketing, operations, and campaign teams to execute growth initiatives.
• Monitor merchant performance regularly and provide structured performance reports and improvement plans.
• Ensure merchants comply with platform policies, operational standards, and service quality requirements.
• Proactively identify new business opportunities and growth strategies within the assigned merchant portfolio.

Requirements

• Bachelor’s degree in any major.
• 1–3 years of experience in Sales and Account Management.
• Target-oriented.
• Good communication skills.
• Proficient in using Excel.
• Experience working in a dynamic environment.
• Experience or interest in food delivery and e-commerce business.
• Able to work well in a team.