Campaign Officer (26-06396)

Jakarta; Kota Semarang; On-site; IDR 138,792,505 - 208,188,757; Full time

Job summary

Jakarta is seeking a Community Operations Coordinator to manage digital campaigns and enhance community engagement. Responsibilities include monitoring campaign performance, managing prize distribution, and producing detailed reports for performance analysis. The ideal candidate has at least 1 year of experience in digital campaigns or CRM operations, strong Excel skills, and the ability to adapt to a remote coordination environment. This role offers an opportunity to significantly impact community growth and engagement metrics.

Qualifications

• Minimum 1 year experience in digital campaign, CRM operations, or community operations.
• Experience handling campaign reporting or digital performance monitoring.
• Strong ability in Excel or Google Sheets, detail-oriented, structured.

Responsibilities

• Monitor campaign performance and manage prize distribution.
• Ensure campaign execution quality by reporting results.
• Coordinate with the Community Admin regarding submissions.

Skills

Digital campaign experience

CRM operations

Strong Excel/Google Sheets

Understanding of retention metrics

Detail-oriented

Good coordination skills

Job description

Responsibilities

• Monitor campaign performance, validate participation, manage prize distribution, and ensure brand continues to grow Monthly Active Members and member retention through data-driven campaign execution.
• Strategic Role: Ensure campaign execution quality and community retention growth by monitoring, validating, tracking, and reporting campaign performance and participation results.
• This role protects: Campaign Integrity → Community Growth → Monthly Active Members → Retention.Core Objective:- Increase Monthly Active Members (MAM).- Improve New Member Retention.- Ensure campaign participation data is accurate.- Provide clean campaign result reports for strategic analysis.
• Key Responsibilities:
  • A. Campaign Monitoring & Data Tracking
    • A.1 Monitor campaign results inside platform database.
    • A.2 Track: number of participants, login activity, repeat participation, new member growth.
    • A.3 Validate data consistency with Data Team.
  • B. Submission Moderation & Validation
    • B.1 Check campaign submissions: eligibility, duplication, completeness.
    • B.2 Flag suspicious or invalid entries.
    • B.3 Coordinate with Community Admin if needed.
  • C. Retention & Growth Monitoring
    • C.1 Monitor: Monthly Active Members trend, New Member retention (30-day behavior), Participation growth month-to-month.
    • C.2 Identify early warning signals.
  • D. Prize Distribution & Cost Tracking
    • D.1 Manage campaign prize distribution list.
    • D.2 Ensure winners are verified.
    • D.3 Track actual campaign costs vs planned budget.
    • D.4 Update cost and timeline to Supervisor.
  • E. Reporting & Documentation
    • E.1 Create initial campaign result report: Participation numbers, Cost vs plan, Growth metrics, Retention signals.
    • E.2 Submit report to Supervisor for deeper strategic analysis.
  • F. Daily Coordination
    • F.1 Join Morning Brief (08:00-08:15 WIB).
    • F.2 Update team on: campaign status, issues, risks, growth signals.
• KPI OwnershipPrimary KPIs:- Monthly Active Members Growth.- Campaign participation rate.- New Member 30-day retention.

Skill Requirements

• Minimum 1 year experience in digital campaign, CRM operations, or community operations.
• Experience handling campaign reporting or digital performance monitoring.
• Strong Excel / Google Sheet ability.
• Comfortable reading platform database output.
• Basic understanding of retention metrics, engagement metrics, campaign KPIs.
• Detail-oriented & structured.
• Strong time management.
• High discipline (must attend 08:00 daily brief).
• Proactive reporting.
• Good coordination skills (remote collaboration).