KOL Campaign Operations Team Leader

PT Mindo Small Business Solutions; Kota Yogyakarta; On-site; IDR 240,000,000 - 360,000,000; Full time

Job summary

PT Mindo Small Business Solutions in Indonesia is seeking an experienced Campaign Operations Specialist to manage end-to-end administrative and operational processes for KOL/influencer campaigns, ensuring accuracy, timeliness, and compliance.

You will coordinate onboarding, contracting, payments, tax handling, and documentation, collaborating with Finance and client teams while driving scalable workflows and maintaining confidentiality and high attention to detail.

Qualifications

• Bachelor’s degree in a related field.
• 3–5 years of experience in campaign operations or related roles.
• Strong understanding of KOL/influencer campaign workflows and compliance.
• Excellent attention to detail when handling financial data and contracts.
• Experience coordinating with multiple stakeholders and cross-functional teams.

Responsibilities

• Manage end-to-end administrative and operational processes of KOL/influencer campaigns.
• Coordinate onboarding, verification, contracting, payments, and tax-related tasks.
• Maintain and organize campaign documentation and records.
• Audit payments and documents to identify discrepancies and issues.
• Collaborate with Finance, Clients, Agencies, and internal teams.
• Develop and improve workflows, SOPs, and processes for scalability.
• Handle escalations related to contracts, payments, and compliance.
• Ensure on-time campaign delivery and client satisfaction.

Skills

Attention to detail

Stakeholder coordination

English proficiency

Project management

Problem solving

Communication skills

Education

Bachelor’s degree

Tools

Excel

Databases

Job description

Manage the end-to-end administrative and operational processes of KOL and influencer campaigns, ensuring all activities are completed accurately, efficiently, and on schedule.

Coordinate KOL onboarding and verification, including checking KOL profiles, campaign eligibility, required documents, audience information, and other campaign-related requirements.

Manage KOL contracting processes, including preparing, reviewing, tracking, and coordinating agreements between KOLs, clients, agencies, and internal stakeholders.

Ensure all campaign documentation, contracts, deliverables, and supporting documents are properly maintained and organized.

Manage KOL payment processes from initial verification through payment completion, including pay validation, supporting documentation, payment requests, and reconciliation.

Calculate and validate applicable taxes and deductions related to KOL payments in accordance with internal processes and applicable requirements.

Conduct payment and campaign administration audits to identify discrepancies, missing documentation, duplicate payments, or other operational issues.

Coordinate closely with Finance, Tech Support, Clients, to ensure smooth and accurate campaign execution.

Act as the operational point of contact for clients, and external partners regarding contracts, documentation, payments, tax requirements, and administrative matters.

Monitor Administrative milestones, payment status, and outstanding requirements to ensure projects remain on track.

Manage escalations related to contracts, payments, documentation, KOL eligibility, tax matters, and other operational issues, ensuring timely resolution.

Maintain accurate campaign records and reporting, including KOL databases, contracts, payment status, tax information, and campaign documentation.

Develop and improve operational workflows, SOPs, and processes to increase accuracy, efficiency, compliance, and scalability across campaigns.

Support multiple campaigns simultaneously while maintaining a high level of accuracy and attention to detail.

Take ownership of operational risks and ensure issues are identified, communicated, and resolved before they impact campaign delivery or client relationships.

Requirements

Bachelor’s degree in Business Administration, Finance, Accounting, Marketing, Communications, or a related field.

Minimum 3–5 years of experience in campaign operations, account operations, influencer/KOL marketing, project administration, finance operations, or a related field.

Strong understanding of KOL/influencer campaign workflows, particularly campaign administration, contracting, verification, payments, and compliance.

Strong attention to detail and accuracy, particularly when handling financial data, contracts, KOL information, and campaign documentation.

Comfortable working with spreadsheets, databases, systems, multiple platform and operational tools to track large volumes of KOL and campaign information.

Experience coordinating with multiple stakeholders, including agencies, clients, Finance, C-Levels, and internal teams.

Strong understanding of SLA management, escalation processes, and operational compliance.

Excellent organizational and project management skills, with the ability to manage multiple campaigns and deadlines simultaneously.

Strong communication and problem-solving skills, with the ability to handle sensitive issues related to contracts, payments, taxes, and KOL relationships professionally.

Proficiency in English, both written and verbal, for communication with internal teams and international stakeholders.

Experience working with international clients, KOLs, agencies, or multilingual teams is an advantage.

Experience leading or managing a team, including setting priorities, monitoring performance, and ensuring operational quality.

High level of ownership, confidentiality, and attention to detail.

Able to work independently, manage competing priorities, and remain composed in a fast-paced environment.

Willing to work in shifting on-site role