Omnichannel Campaign Operations Specialist

PT XLSMART Telecom Sejahtera Tbk; Jakarta Pusat; On-site; IDR 89,280,000 - 167,400,000; Full time

Job summary

PT XLSMART Telecom Sejahtera Tbk is seeking a Campaign Support Specialist to ensure accurate and timely execution of marketing campaigns. You will prepare and validate campaign setups across channels, monitor data quality, and document results to support reliable customer engagement.

The role emphasizes operational discipline, collaboration with team members, and timely delivery of tasks. A relevant S1 degree and 1–3 years in telecom or digital marketing are preferred, with CRM knowledge and QA

Qualifications

• S1 degree in a relevant field with good academic record.
• 1–3 years in Telecommunication or Digital Marketing.
• Preferred CRM and Quality Assurance certifications.

Responsibilities

• Prepare and execute basic campaign setups.
• Check and validate configuration and data accuracy.
• Monitor and report campaign execution issues.
• Collect and document execution results and logs.
• Assist and coordinate with team members for deployment readiness.

Skills

Customer Value Management

Digital Touchpoint

Business Process

Data Analytics

IT Operation

Testing & Debugging

Education

S1 (Strata 1) degree in Industrial Engineering; Information System; Information Technology; Business Administration; Marketing; Data Analytics

Job description

Job Purpose

To support accurate and timely execution of marketing campaigns at XLSMART by preparing, validating, and monitoring campaign setups across channels. This role ensures operational discipline, minimizes execution errors, and maintains reliable campaign delivery to support consistent customer engagement.

Description

To support accurate and timely execution of marketing campaigns at XLSMART by preparing, validating, and monitoring campaign setups across channels. This role ensures operational discipline, minimizes execution errors, and maintains reliable campaign delivery to support consistent customer engagement.

Main Responsibility

• Prepare and execute basic campaign setups
• Check and validate configuration and data accuracy
• Monitor and report campaign execution issues
• Collect and document execution results and logs
• Assist and coordinate with team members for deployment readiness

Key Output

• Accurate execution support
• Minimal configuration errors
• Timely task completion
• Proper documentation

Qualification

S1 (Strata 1) degree in Industrial Engineering; Information System; Information Technology; Business Administration; Marketing; Data Analytics
Minimum 1 - 3 years in Telecommunication; Digital & High Technology; Advertising and Marketing; Business & Management
Certification: (Preferred) CRM; Customer Service Excellence (CSE); Quality Assurance

Functional Competencies

Customer Value Management; Digital Touchpoint; Business Process; Data Analytics; IT Operation; Testing & Debugging

Employment Status

Permanent (P)