Business Manager

staffinc-talent; Jakarta Selatan; On-site; IDR 279,000,000 - 502,200,000; Full time

Job summary

Staffinc is seeking a Business Manager to lead the MPO (Manpower Outsourcing) unit in Indonesia. The role focuses on driving business performance, strengthening client relationships, and ensuring operational excellence across finance, HR, and compliance functions.

You will analyse performance data, plan strategically, and coordinate with stakeholders to implement initiatives. The position requires collaboration with cross-functional teams and effective contracting practices in a fast-paced

Qualifications

• Bachelor’s degree in Business Management, Industrial Engineering, Economics, or related field.
• 2–4 years of experience in business operations, account management, project management, or similar roles—preferably in outsourcing, staffing, HR services, or manpower-heavy industries.
• Strong analytical skills with the ability to interpret data and generate actionable insights.
• Excellent communication and client management abilities.
• Proven experience collaborating with cross-functional teams (Finance, HR, Legal, Operations).
• Familiarity with contracting, compliance processes, and project documentation.

Responsibilities

• Lead MPO business review process by analyzing performance data and recommending improvements.
• Drive strategic planning for the business unit.
• Coordinate with holding company initiatives and stakeholders.
• Establish and conduct structured one-on-one meetings for team development.
• Conduct regular client reviews covering project status and metrics.
• Organize client meetings and act as primary contact for satisfaction.
• Maintain long-term client relationships.
• Coordinate with Finance to align financial goals with business objectives.
• Manage invoicing processes and monthly client invoicing.

Skills

Analytical skills

Communication

Cross-functional collaboration

Project management

Contracting

Compliance

Organizational skills

MS Excel

Dashboard/BI tools

Outsourcing operations

Education

Bachelor's degree in Business Management

Bachelor's degree in Industrial Engineering

Bachelor's degree in Economics

Tools

Excel

Dashboards

BI tools

Job description

About the Company
Staffinc is a leading workforce-as-a-service platform in Indonesia, supporting businesses with scalable manpower solutions and technology-driven workforce management. Our MPO (Manpower Outsourcing) business unit partners with diverse clients to deliver high-quality operational workforce solutions. We are looking for a Business Manager who can drive business performance, strengthen client relationships, and ensure operational excellence.

Job Description:

Business & Performance Management

• Lead and manage the MPO business review process by analyzing performance data, identifying gaps, and recommending improvement initiatives.
• Drive the strategic planning process for the business unit to ensure alignment with company objectives.
• Evaluate and implement initiatives proposed by the holding company, coordinating with stakeholders for successful execution.

Team Management & Development

• Establish and facilitate structured one-on-one meetings with team members to encourage open communication, performance tracking, and professional growth.

Client Relationship Management

• Conduct regular business reviews with clients, covering project status, performance metrics, and improvement areas.
• Organize and lead client meetings, acting as the primary point of contact to ensure satisfaction and smooth communication.
• Cultivate and maintain strong, long-term client relationships.

Financial & Administrative Coordination

• Provide weekly updates and collaborate with the Finance Team to ensure alignment between financial goals and business objectives.
• Manage the invoicing process, ensuring timely and accurate delivery of invoices to clients each month.

Contracting & Compliance

• Initiate and oversee the creation of PKS for projects, ensuring document completeness, compliance, and accuracy.
• Manage the contracting process for project workers, working closely with HR and Legal to ensure adherence to company policies and regulations.

Requirements

• Bachelor’s degree in Business Management, Industrial Engineering, Economics, or a related field.
• 2–4 years of experience in business operations, account management, project management, or a similar role—preferably in outsourcing, staffing, HR services, or manpower-heavy industries.
• Strong analytical skills with the ability to interpret data and generate actionable insights.
• Excellent communication and client management abilities.
• Proven experience collaborating with cross-functional teams (Finance, HR, Legal, Operations).
• Familiarity with contracting, compliance processes, and project documentation.
• Strong organizational skills with the ability to manage multiple priorities at once.
• Comfortable working in a fast-paced environment with shifting needs.
• Ability to lead discussions, facilitate meetings, and present business reviews effectively.
• Proficiency in spreadsheets, dashboards, and business analytics tools.
• Experience in MPO/outsource operations is a strong plus.