Branch Leader: Growth, Operations & Student Engagement

Ruangguru; Indonesia; On-site; IDR 180,000,000 - 320,000,000; Full time

Job summary

Ruangguru is seeking a Regional Ops & Growth Lead to coordinate multiple branches in Indonesia. You will ensure smooth operations, implement branch-level initiatives, and drive student engagement and enrollments.

You will also own local PnL performance, analyze market opportunities, and optimize revenue while delivering outstanding customer experiences and building long-term loyalty for learners and families.

Qualifications

• Bachelor's Degree in any major.
• Proven leadership experience in Sales & Marketing, Business Development, or Business Operations.
• Experience in early childhood education, kids-focused businesses, education, or a start-up environment is an advantage.
• Good knowledge of people management with proven experience in leading and managing a team.
• Strong communication skills in both Bahasa Indonesia and English.

Responsibilities

• Coordinate and oversee the operations of one or multiple branches within the regional area, ensuring smooth branch operations and effective execution of academic processes.
• Lead and execute branch-level initiatives, including events, promotions, and other marketing activities, to drive student engagement, acquisition, and enrollment.
• Manage branch PnL performance by assessing local market conditions, identifying current and potential sales opportunities, and implementing strategies to optimize revenue and business performance.
• Oversee the end-to-end customer experience and journey, ensuring service quality, customer satisfaction, and long-term customer loyalty.

Skills

Leadership

Sales & Marketing

Business Development

People management

Bilingual (EN/ID)

Education

Bachelor's degree

Job description

Ruangguru is seeking a Regional Ops & Growth Lead to coordinate multiple branches in Indonesia. You will ensure smooth operations, implement branch-level initiatives, and drive student engagement and enrollments.

You will also own local PnL performance, analyze market opportunities, and optimize revenue while delivering outstanding customer experiences and building long-term loyalty for learners and families.