Branch Customer Care Specialist – Onboarding & Service

PT Bank Nationalnobu Tbk; Kota Semarang; On-site; IDR 60,000,000 - 90,000,000; Full time

Job summary

PT Bank Nationalnobu Tbk (Nobu Bank) is seeking a customer service oriented professional to be the first point of contact for customers in Semarang. You will assist with daily banking services, explain banking products, and professionally handle inquiries and complaints while supporting onboarding and administrative processes in line with company policies.

The role emphasizes strong communication, adaptability, and a service excellence mindset within a growing national bank with digital

Qualifications

• Bachelor's degree in any field.
• Minimum 1 year of banking experience is preferred.
• Fresh graduates are welcome to apply.
• Interested in banking, customer service, and financial services.
• Good communication and interpersonal skills.
• Customer-oriented with a service excellence mindset.
• Willing to learn and adapt to new industry trends.
• Proficient in Microsoft Office.
• Willing to be placed in Semarang.

Responsibilities

• Serve as the first point of contact for customers and deliver excellent service.
• Assist customers with daily banking services and transactions.
• Provide information and support on banking products and handle inquiries and complaints.
• Support onboarding and administrative processes while ensuring policy compliance.

Skills

Good communication

Interpersonal skills

Customer service mindset

Willing to learn

Microsoft Office

Education

Bachelor's degree in any field

Tools

Microsoft Office

Job description

PT Bank Nationalnobu Tbk (Nobu Bank) is seeking a customer service oriented professional to be the first point of contact for customers in Semarang. You will assist with daily banking services, explain banking products, and professionally handle inquiries and complaints while supporting onboarding and administrative processes in line with company policies.

The role emphasizes strong communication, adaptability, and a service excellence mindset within a growing national bank with digital