Branch Customer Handling (Customer Service/Teller - Batam)

PT Bank Nationalnobu Tbk; Batam; On-site; IDR 60,000,000 - 90,000,000; Full time

Job summary

PT Bank Nationalnobu Tbk in Batam is seeking a friendly customer service representative to be the first point of contact for customers. You will assist with daily banking services, provide information on products, and resolve inquiries in a professional and efficient manner.

You will support onboarding and administrative processes while ensuring compliance with company policies and procedures, helping to deliver a positive retail banking experience for all customers.

Qualifications

• Bachelor's degree required.
• 1+ year banking experience preferred.
• Fresh graduates welcome.
• Strong communication and interpersonal skills.
• Proficient in Microsoft Office.
• Willing to be placed in Batam.

Responsibilities

• Be the first point of contact for customers and deliver excellent service.
• Assist customers with daily banking services and transactions.
• Provide information and support regarding banking products.
• Handle customer inquiries, requests and complaints professionally.
• Support onboarding and administrative processes while ensuring policy compliance.

Skills

Customer service

Communication skills

Microsoft Office

Adaptability

Education

Bachelor's degree in any field

Job description

You will serve as the first point of contact for customers, delivering excellent customer service and ensuring a positive customer experience. You will assist customers with daily banking services and transactions, provide information and support regarding banking products and handle customer inquiries, requests, and complaints in a professional manner. The role also involves supporting customer onboarding and administrative processes while ensuring compliance with company policies and operational procedures.

Qualifications

• Bachelor's degree in any field.
• Minimum 1 year of banking experience is preferred.
• Fresh graduates are welcome to apply.
• Interested in banking, customer service, and financial services.
• Good communication and interpersonal skills.
• Customer-oriented with a service excellence mindset.
• Willing to learn and adapt to new industry trends.
• Proficient in Microsoft Office.
• Willing to be placed in Batam.