Customer Service Training & Product Operations (Mandarin Speaker)

PT Akulaku Silvrr Indonesia; Jakarta Utara; On-site; IDR 12,000,000 - 24,000,000; Full time

Job summary

Akulaku is hiring a Customer Service Training & Product Operations (Mandarin Speaker) in Jakarta, Indonesia. You will analyze user behavior and product performance to identify training needs and deliver relevant training to the service teams.

You'll develop and maintain training materials in Bahasa Indonesia, English, and Mandarin, collaborate with Product, Operations, and Customer Service, and produce reports on training effectiveness.

Qualifications

• Bachelor's degree in Chinese Language or related field.
• Fluent in Mandarin and English (spoken and written).
• Fresh graduates welcome; experience in training or customer service is a plus.

Responsibilities

• Analyze user behavior and product performance to identify training needs and provide effective product support solutions.
• Deliver product and customer service training and develop training materials, SOPs, and guidelines in Bahasa Indonesia, English, and Mandarin.
• Collaborate with Product, Operations, and Customer Service teams to align training content with product updates.
• Conduct training needs analysis, evaluate training effectiveness, and prepare training reports and performance insights.
• Continuously improve training programs and knowledge management systems.

Skills

Mandarin

English

Education

Bachelor's degree in Chinese Language

Job description

Customer Service Training & Product Operations (Mandarin Speaker)

Customer Service Training & Product Operations (Mandarin Speaker)

Job Descriptions:

Analyze user behavior and product performance to identify training needs and provide effective product support solutions.

Deliver product and customer service training while developing and maintaining training materials, SOPs, and guidelines in Bahasa Indonesia, English, and Mandarin.

Collaborate with Product, Operations, and Customer Service teams to ensure training content aligns with product updates and business requirements.

Conduct training needs analysis, evaluate training effectiveness, and prepare training reports and performance insights.

Continuously improve training programs, knowledge management systems, and customer service processes.

Requirements:

Bachelor's degree in Chinese Language, Chinese Literature, Mandarin Education, Translation, Linguistics, Communications, Business, or any related field.

Fresh graduates are welcome to apply (Experience in Training, Customer Service, or Product Support within Financial Services and E-commerce industry is a plus).

Fluent in Mandarin and English, both spoken and written (HSK 5 or above is preferred).

Strong communication, presentation, analytical and problem solving skills with the ability to work in a fast-paced environment.

Passionate about Financial Services and E-commerce industries, with experience studying or working in China considered a plus.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Akulaku is a leading internet company focused on ECommerce and Online Financial Services in Southeast Asia with operations in China, Indonesia, Malaysia, Philippines, and Vietnam.

We provides digital banking and payment solutions for customer with 5 million+ active users and 150million+ platform transactions.

We highly value people with huge interest to grow and pursue excellence with ability to explore and comprehend risk to provide best services for customers.

Explore our vacancies and take the chance to be a part of Aku-Pals!

Akulaku is a leading internet company focused on ECommerce and Online Financial Services in Southeast Asia with operations in China, Indonesia, Malaysia, Philippines, and Vietnam.

We provides digital banking and payment solutions for customer with 5 million+ active users and 150million+ platform transactions.

We highly value people with huge interest to grow and pursue excellence with ability to explore and comprehend risk to provide best services for customers.

Explore our vacancies and take the chance to be a part of Aku-Pals!