Bali Villa Operations Lead | Guest Experience & Staff Management

BVR Group Asia; Provinsi Bali; On-site; IDR 400,000,000 - 700,000,000; Full time

Job summary

BVR Group Asia seeks a Villa Operation Manager to lead daily villa operations in Bali, onsite. You will supervise staff, coordinate housekeeping, maintenance, front desk and guest services to ensure exceptional guest experiences aligned with brand standards.

Responsibilities include budgeting, inventory control, vendor management, and handling guest inquiries and feedback. Collaboration with senior management will drive operational improvements and new initiatives.

Qualifications

• Experience in villa/hotel/resort operations management with staff supervision.
• Strong guest service and professional communication skills.
• Solid organizational and time-management abilities and scheduling.
• Basic budgeting, cost control, and inventory management.
• Knowledge of housekeeping, maintenance, and front office processes.
• Familiarity with property management systems and hospitality tech.
• Proven ability to lead diverse teams and enforce SOPs.
• Fluency in English; Indonesian or other guest languages is a plus.
• Experience in Bali or similar hospitality markets is advantageous.
• Relevant diploma/degree in Hospitality Management or related field preferred.

Responsibilities

• Oversee daily villa operations and staff performance.
• Coordinate housekeeping, maintenance, front office, and guest services.
• Monitor service quality and enforce SOPs.
• Manage budgets, inventory, and vendor relationships.
• Handle guest inquiries, feedback and issue resolution.
• Collaborate with senior management on improvements and new initiatives.

Skills

Staff supervision

Guest service excellence

Organizational skills

Budgeting & cost control

Inventory management

Vendor coordination

Team leadership

Communication skills

Quality standards & safety

Multilingual communication

Education

Diploma/Degree in Hospitality Management

Business Administration degree or related field

Tools

Property management systems

Office software

Hospitality technology

Job description

BVR Group Asia seeks a Villa Operation Manager to lead daily villa operations in Bali, onsite. You will supervise staff, coordinate housekeeping, maintenance, front desk and guest services to ensure exceptional guest experiences aligned with brand standards.

Responsibilities include budgeting, inventory control, vendor management, and handling guest inquiries and feedback. Collaboration with senior management will drive operational improvements and new initiatives.