Bogor Retail Customer Experience Specialist

Lentera Maju Mandiri,Pt; Jawa Barat; On-site; IDR 44,640,000 - 66,960,000; Full time

Job summary

Lentera Maju Mandiri,Pt in Bogor is seeking a Customer Service Specialist to enhance the shopping experience at their retail location. You will resolve customer issues, answer product questions, and ensure every interaction is positive and productive.

You will be the primary contact for customer support, acting as a brand ambassador and problem-solver. This role offers a valuable chance to sharpen your customer service skills in a dynamic retail setting in West Java.

Qualifications

• Experience in a customer service or support role, preferably in retail.
• Excellent listening, verbal, and written communication skills.
• Ability to remain calm and helpful in a busy store environment.

Responsibilities

• Address customer inquiries, concerns, and feedback in a timely and professional manner.
• Provide detailed information about products, services, and store policies.
• Process returns, exchanges, and warranty claims efficiently and courteously.
• Assist in resolving complex customer issues, liaising with other departments as needed.
• Contribute to a positive store atmosphere by embodying excellent service principles in Bogor.

Skills

Customer service

Communication skills

Problem solving

Empathy

CRM tools

Retail experience

Tools

Retail POS systems

CRM software

Job description

Lentera Maju Mandiri,Pt in Bogor is seeking a Customer Service Specialist to enhance the shopping experience at their retail location. You will resolve customer issues, answer product questions, and ensure every interaction is positive and productive.

You will be the primary contact for customer support, acting as a brand ambassador and problem-solver. This role offers a valuable chance to sharpen your customer service skills in a dynamic retail setting in West Java.