Bilingual Customer Service Agent (English)

Magada Tirta Amerta; Jakarta Pusat; On-site; IDR 44,640,000 - 66,960,000; Full time

Job summary

Magada Tirta Amerta in Jakarta is seeking an entry-level Customer Service Associate to guide customers and partners in using our products. You will handle inquiries, resolve disputes, and maintain positive relationships across channels.

We value clear Bahasa communication, empathy, a friendly tone, and typing speed of 50 wpm with 90% accuracy. Fresh graduates with up to 2 years in a similar role are welcome and must be willing to work rotating shifts.

Qualifications

• Min D3 any major with GPA 2.75.
• Fresh graduate with up to 2 years in the same position.
• Willing to work on shifting schedule.
• Experience in customer service preferred.
• Clear articulation and good communication in Bahasa.
• Sense of empathy.
• Friendly, smiling voice.
• Good analytical skill.
• Typing speed 50 WPM with 90% accuracy.

Responsibilities

• Guide our consumers and partners in using our products.
• Manage service inquiries and disputes arising from our consumers and partners.
• Provide excellent customer service to our consumer and partner base.
• Maintain good relationships and community-building efforts with our consumers and partners.
• Monitor various company communication channels including call center, social media, web inquiries, etc and respond appropriately promptly.

Skills

Customer service

Bahasa Indonesia

Empathy

Communication

Typing 50 WPM

Analytical thinking

Education

D3 with GPA 2.75

Job description

Magada Tirta Amerta in Jakarta is seeking an entry-level Customer Service Associate to guide customers and partners in using our products. You will handle inquiries, resolve disputes, and maintain positive relationships across channels.

We value clear Bahasa communication, empathy, a friendly tone, and typing speed of 50 wpm with 90% accuracy. Fresh graduates with up to 2 years in a similar role are welcome and must be willing to work rotating shifts.