Banking Customer Service - Semarang (Mandarin & English)

PT Bank CTBC Indonesia; Kota Semarang; On-site; IDR 60,000,000 - 120,000,000; Full time

Job summary

PT Bank CTBC Indonesia is seeking a Customer Service professional in Semarang to support banking transactions, assist with account openings and updates, and respond to customer inquiries. Mandarin and English proficiency are required, with 0-2 years in banking.

The role involves guiding walk-in customers, handling deposits and account mutations, and ensuring a clean, friendly service environment in a busy banking office.

Qualifications

• 0-2 years experience as Customer Service in Banking Industry.
• Bachelor Degree in Management or any other relevant discipline.
• Mandarin proficiency is a must.
• English proficiency in listening, writing and speaking.
• Familiar with MS Word, MS Excel and PowerPoint.
• Assist walk-in customers to fill forms, requests and information.
• Assist with Account Opening, Account Closing, and Account Update.
• Deliver and roll over contract of Time Deposit.
• Assist customer inquiries for balance, FX, and routine account mutations.
• Responsible for key and combination holder and handling customer complaints.
• Maintain neat and friendly service area with a smile.

Responsibilities

• Assist walk-in customers with forms, requests, and information.
• Support account opening, closing, and updates.
• Handle inquiries about balances, FX and routine account actions.
• Manage security for key and combination holders and resolve complaints.
• Maintain clean, organized work area and deliver good service levels.

Skills

Mandarin proficiency

English proficiency

Banking knowledge

Customer service

Education

Bachelor Degree in Management or relevant discipline

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

PT Bank CTBC Indonesia is seeking a Customer Service professional in Semarang to support banking transactions, assist with account openings and updates, and respond to customer inquiries. Mandarin and English proficiency are required, with 0-2 years in banking.

The role involves guiding walk-in customers, handling deposits and account mutations, and ensuring a clean, friendly service environment in a busy banking office.