Luxury Villa Operations & Guest Experience Lead

EVDEkimi Real Estates; Provinsi Bali; On-site; IDR 180,000,000 - 240,000,000; Full time

Job summary

EVDEkimi Real Estates in Bali seeks a seasoned Villa Operations Manager to lead day-to-day villa activities, ensure top-notch guest experiences, and maintain impeccable facilities. You will oversee villa staff across housekeeping, maintenance, and guest services, coordinating with internal teams and external vendors to uphold safety, cleanliness, and service standards.

With at least 5 years in villa/hospitality management, you will drive efficiencies, manage budgets, and monitor performance.

Qualifications

• Minimum 5 years of experience in villa/hospitality management.
• Strong leadership and team management abilities.
• Good understanding of villa operations, housekeeping, maintenance and guest services.
• Excellent communication and problem-solving skills.
• Ability to manage budgets, operational costs and staff performance.

Responsibilities

• Oversee daily villa operations and ensure a consistently excellent guest experience.
• Manage villa staff across housekeeping, maintenance, and guest services.
• Maintain villa cleanliness, facilities, maintenance, and service standards.
• Coordinate with internal teams and external vendors to support efficient villa operations.
• Monitor operational expenses, budgets, inventory, and supplies.
• Supervise staff performance, scheduling, and daily tasks.
• Ensure compliance with company policies, safety standards, and procedures.
• Identify opportunities to improve service quality and efficiency.
• Prepare operational reports and provide regular updates to management.

Skills

Leadership

Team management

Communication

Problem-solving

Attention to detail

Organisational skills

English proficiency

Job description

EVDEkimi Real Estates in Bali seeks a seasoned Villa Operations Manager to lead day-to-day villa activities, ensure top-notch guest experiences, and maintain impeccable facilities. You will oversee villa staff across housekeeping, maintenance, and guest services, coordinating with internal teams and external vendors to uphold safety, cleanliness, and service standards.

With at least 5 years in villa/hospitality management, you will drive efficiencies, manage budgets, and monitor performance.