Bali-Based Global Guest Relations Specialist — Luxury Villas

PT. Elevate Property Group; Provinsi Bali; On-site; IDR 133,920,000 - 223,200,000; Full time

Benefits offered by this job

International working environment

Long-term career opportunity

Fixed working hours

Job summary

PT. Elevate Property Group is seeking an International Guest Relations Specialist to support our premium villas and guest services in Bali.

You will engage with international guests, coordinate with Swiss and European partners, and ensure outstanding service across communication channels and bookings. You should be fluent in English and one or more European languages; international/expatriate candidates are welcome to live and work in Bali, Indonesia.

Qualifications

• Experience in hospitality, tourism, luxury villas, or customer service.
• Multilingual abilities are a strong advantage.
• Excellent communication and problem-solving skills.

Responsibilities

• Handle written and phone communication with guests before, during, and after their stay.
• Support guests from Indonesia, Switzerland, Germany, and international markets worldwide.
• Coordinate with internal teams (operations, housekeeping, maintenance, management).
• Ensure a smooth, high-quality guest experience at all times.

Skills

Fluent English

German language

Interpersonal skills

Guest service mindset

Job description

PT. Elevate Property Group is seeking an International Guest Relations Specialist to support our premium villas and guest services in Bali.

You will engage with international guests, coordinate with Swiss and European partners, and ensure outstanding service across communication channels and bookings. You should be fluent in English and one or more European languages; international/expatriate candidates are welcome to live and work in Bali, Indonesia.