B2C E-Commerce Sales & Fulfillment Specialist

PT Asia Commerce Supply Chain; Jakarta Utara; On-site; IDR 72,000,000 - 120,000,000; Full time

Job summary

PT Asia Commerce Supply Chain seeks a sales/business development professional to acquire B2C e-commerce seller customers via phone, visits, platforms, and referrals. You will tailor warehousing and fulfillment solutions, prepare pricing offers, and coordinate with Ops, IT, and Support to onboard new clients.

You will maintain relationships with existing sellers, handle inquiries, escalate issues to improve satisfaction, and perform cross-selling under the Sales Manager.

Qualifications

• Minimum D3 education.
• 1–3 years in sales, BD, customer service, e-commerce or logistics.
• Understanding of local Indonesian e-commerce and social platforms.
• Ability to communicate with B2C sellers.
• Proficiency in Excel/CRM.
• Indonesian language fluency required; English is a plus.

Responsibilities

• Acquire B2C e-commerce seller customers via phone, direct visits, e-commerce platforms, social commerce, and referrals; build prospect lists and sales pipelines.
• Follow up on seller needs related to warehousing and fulfillment, prepare pricing offers and basic B2C fulfillment warehouse solutions.
• Coordinate with Operational, IT, and Support teams to assist in customer onboarding.
• Maintain relationships with existing B2C seller customers and handle daily inquiries and complaints.
• Escalate issues requiring escalation to increase satisfaction and repeat purchases.
• Conduct cross-selling and upselling activities under Sales Manager direction.
• Build relationships with sellers on platforms such as Shopee, Lazada, Tokopedia, and TikTok.
• Gather information on local Indonesian B2C e-commerce market trends, competitor pricing, and seller feedback.
• Record market information in CRM and provide weekly and monthly reports.
• Achieve monthly KPIs including sales targets, number of new customers, and prospect conversion rates.

Skills

Communication with B2C sellers

Target oriented

Negotiation

CRM proficiency

Excel proficiency

Execution capability

Indonesian language

English advantageous

Education

Diploma (D3) or higher

Tools

Excel

CRM

Job description

PT Asia Commerce Supply Chain seeks a sales/business development professional to acquire B2C e-commerce seller customers via phone, visits, platforms, and referrals. You will tailor warehousing and fulfillment solutions, prepare pricing offers, and coordinate with Ops, IT, and Support to onboard new clients.

You will maintain relationships with existing sellers, handle inquiries, escalate issues to improve satisfaction, and perform cross-selling under the Sales Manager.