Customer Experience Champion – Fast-Paced E‑commerce

Intrepid; Kota Yogyakarta; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

Intrepid Asia, an Ecommerce and Digital Solutions Provider in SEA, is seeking a Customer Experience Representative. You will support managed shops by replying to buyer inquiries across e-commerce platforms, ensuring real-time, accurate responses and proactive engagement.

You will collaborate with Vendor Acquisition, Key Account Management, Marketing, Production, and Fulfillment to keep information current and enhance buyer satisfaction. Join a dynamic, fast-paced team.

Qualifications

• Minimum of 2 years experience in Customer Service in a BPO or Captive Environment.
• Above Average English Communication Skills, both verbal and written.
• Above Average Typing Speed.
• Minimum of 1-year experience in Consumer Electronics or a similar industry (Customer Facing or Phone/Chat Support).
• Proficient in MS Word and Excel as well as Google Sheets.
• Excellent in Problem-Solving skills, Effective Listening, and Proactive.
• Ability to multitask, prioritize, and manage time effectively.

Responsibilities

• Respond to buyer inquiries in a timely and accurate manner via chat.
• Identify the needs of buyers by asking relevant probing questions.
• Attend course refreshers to ensure knowledge about the products and promotions is up to date.
• Acknowledging and resolving buyer concerns and complaints.
• Analyze and report product and promotion issues.
• Update internal databases with information about product issues and valuable discussions with buyers.
• Monitor buyer complaints and proactively initiate outbound chat to aid assistance.
• Maintain a positive, empathetic, and professional attitude toward customers.
• Ensure prime satisfaction of each buyer who reached out via chat.

Skills

Customer Service

English Communication

Typing Speed

Problem-Solving

Multitasking

Tools

MS Word

Excel

Google Sheets

Job description

Intrepid Asia, an Ecommerce and Digital Solutions Provider in SEA, is seeking a Customer Experience Representative. You will support managed shops by replying to buyer inquiries across e-commerce platforms, ensuring real-time, accurate responses and proactive engagement.

You will collaborate with Vendor Acquisition, Key Account Management, Marketing, Production, and Fulfillment to keep information current and enhance buyer satisfaction. Join a dynamic, fast-paced team.