Automotive Service Advisor - Customer Experience Leader

byOrange; Daerah Khusus Ibukota Jakarta; On-site; IDR 89,280,000 - 133,920,000; Full time

Job summary

A leading automotive service provider in Jakarta is seeking a Service Advisor. The ideal candidate will have a diploma in Automotive Repair and at least 3 years of customer service experience in the automotive industry. Responsibilities include managing customer service processes and achieving operational targets. This full-time role requires strong knowledge of automotive structures and excellent communication skills.

Qualifications

• Minimum 3 years of experience in customer service reception in a similar industry.
• Strong knowledge of service etiquette and customer reception processes.
• Possess a valid driver's license.

Responsibilities

• Implement the experiential service reception process.
• Achieve monthly operational targets.
• Handle on-site customer complaints.
• Ensure implementation of 5S principles.

Skills

Customer service skills

Knowledge of automotive structures

Driving skills

Computer proficiency

Marketing skills

Education

Diploma in Automotive Repair or related field

Tools

Microsoft Office

Job description

A leading automotive service provider in Jakarta is seeking a Service Advisor. The ideal candidate will have a diploma in Automotive Repair and at least 3 years of customer service experience in the automotive industry. Responsibilities include managing customer service processes and achieving operational targets. This full-time role requires strong knowledge of automotive structures and excellent communication skills.