Automotive Service Advisor: Elevate Customer Care

Pt Swapro International; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 72,000,000 - 108,000,000; Full time

Benefits offered by this job

Health and dental insurance

Employee discounts on services

Training and development

Dynamic work environment

Job summary

Marriott International in Surabaya is seeking an Automotive Service Advisor to manage customer interactions, translate needs to the service team, and coordinate maintenance and repairs from check-in to pick-up. The role emphasizes strong communication, customer service excellence, and the ability to schedule appointments, upsell services, and uphold the dealership's reputation.

The ideal candidate will have excellent interpersonal skills, a passion for automotive solutions, and a commitment to

Qualifications

• Proven experience in customer-facing automotive roles.
• Excellent communication and interpersonal abilities.
• Familiarity with automotive terminology and basic service concepts.
• Proficient in using dealership management systems and standard office software.

Responsibilities

• Greet customers and document vehicle service requests.
• Explain maintenance and repair options with cost and timelines.
• Schedule service appointments and manage service workflow.
• Provide status updates and address customer questions.
• Upsell relevant services and products while maintaining trust.
• Process orders and payments and follow up for satisfaction.

Skills

Excellent communication

Interpersonal skills

Active listening

Organizational skills

DMS proficiency

Automotive terminology

Tools

Dealership Management System (DMS)

Job description

Marriott International in Surabaya is seeking an Automotive Service Advisor to manage customer interactions, translate needs to the service team, and coordinate maintenance and repairs from check-in to pick-up. The role emphasizes strong communication, customer service excellence, and the ability to schedule appointments, upsell services, and uphold the dealership's reputation.

The ideal candidate will have excellent interpersonal skills, a passion for automotive solutions, and a commitment to