Sales Support & Client Relations Pro

Pt Swapro International; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 72,000,000 - 108,000,000; Full time

Benefits offered by this job

Health and dental insurance

Employee discounts on services

Training and development

Dynamic work environment

Job summary

Marriott International in Surabaya is seeking an Automotive Service Advisor to manage customer interactions, translate needs to the service team, and coordinate maintenance and repairs from check-in to pick-up. The role emphasizes strong communication, customer service excellence, and the ability to schedule appointments, upsell services, and uphold the dealership's reputation.

The ideal candidate will have excellent interpersonal skills, a passion for automotive solutions, and a commitment to

Qualifications

• Proven experience in customer-facing automotive roles.
• Excellent communication and interpersonal abilities.
• Familiarity with automotive terminology and basic service concepts.
• Proficient in using dealership management systems and standard office software.

Responsibilities

• Greet customers and document vehicle service requests.
• Explain maintenance and repair options with cost and timelines.
• Schedule service appointments and manage service workflow.
• Provide status updates and address customer questions.
• Upsell relevant services and products while maintaining trust.
• Process orders and payments and follow up for satisfaction.

Skills

Excellent communication

Interpersonal skills

Active listening

Organizational skills

DMS proficiency

Automotive terminology

Tools

Dealership Management System (DMS)

Job description

Automotive Service Advisor - Customer Relations

Our client is seeking an enthusiastic and customer-focused Automotive Service Advisor to manage client interactions and service scheduling at their premier dealership in Surabaya . You will be the primary point of contact for customers, translating their needs to the service department, explaining proposed repairs, and ensuring a seamless service experience from check-in to pick-up. This role is critical in building and maintaining strong customer loyalty by providing exceptional communication and service. The ideal candidate possesses excellent interpersonal skills, a passion for the automotive industry, and a commitment to upholding the highest standards of customer care and dealership reputation.

Key Responsibilities

• Greet customers warmly, actively listen to their concerns, and accurately document vehicle service requests.
• Effectively communicate proposed maintenance and repair services, including estimated costs and timelines, to customers.
• Schedule service appointments and manage the workflow of the service department to ensure efficient operations.
• Build rapport with customers, provide updates on their vehicle's status, and address any questions or concerns promptly and professionally.
• Upsell relevant services and products while maintaining customer trust and satisfaction.
• Process service orders, payments, and manage customer follow‑ups to ensure satisfaction and encourage repeat business.

Requirements

• Proven experience as an Automotive Service Advisor or in a similar customer‑facing role within the automotive industry.
• Excellent communication, interpersonal, and active listening skills.
• Strong organizational abilities with the capacity to manage multiple tasks simultaneously.
• Familiarity with automotive terminology and basic mechanical concepts is essential.
• Proficiency in using dealership management systems (DMS) and standard office software.
• A positive attitude, professional demeanor, and a strong commitment to customer service excellence.

Benefits

• Competitive base salary with performance-based commission opportunities.
• Comprehensive benefits package including health and dental insurance.
• Employee discounts on vehicle purchases, parts, and service.
• Ongoing training and professional development in customer service and automotive solutions.
• A dynamic and supportive work environment within a leading automotive group.

Additional Information

Job Number
Job Category Rooms & Guest Services Operations
Location Jalan Laguna Kejawan Putih Mutiara No 17B, Surabaya, East Java, Indonesia, 60112
VIEW ON MAP ( Full Time
Located Remotely? N
Position Type Non-Management

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.