Automotive Sales Admin Specialist

Thamrin Group; Palembang; Hybrid; IDR 55,104,000 - 82,656,000; Full time

Benefits offered by this job

Hourly wage + incentives

Health insurance

Employee discount

Paid training

Team atmosphere

Job summary

Thamrin Group is seeking a Sales Associate to support expanding retail operations across in-store and online channels. You will assist customers with product info, guide them through the online shopping process, and ensure a positive brand experience.

The role emphasizes hybrid customer interactions, sales support, and knowledge of current promotions. A dynamic, team-oriented environment and opportunities for skill development are offered.

Qualifications

• High school diploma or equivalent.
• Previous retail sales or customer service experience preferred.
• Familiar with online shopping procedures and e-commerce platforms.
• Strong communication and interpersonal skills.

Responsibilities

• Assist customers in selecting products and explain features.
• Guide customers through online purchasing, website navigation, and checkout.
• Handle inquiries and resolve issues related to online orders, deliveries, and returns.
• Process sales transactions both in-store and online.
• Maintain knowledge of current promotions and product offerings.
• Support store merchandising and presentation.

Skills

Customer service

Interpersonal skills

E-commerce platforms

Hybrid work

Communication

Education

High school diploma

Tools

POS systems

E-commerce platforms

Job description

Our client is seeking an energetic and customer-focused Sales Associate to support their expanding retail operations, with a significant emphasis on assisting customers with their online purchases. This hybrid role involves engaging with customers both in-store and through digital channels, providing product information, guiding them through the online shopping process, and ensuring a positive brand experience. You will act as a bridge between the physical and digital retail worlds, contributing to sales growth and customer satisfaction. Your friendly demeanor and willingness to assist will be paramount to your success.

Key Responsibilities

• Assist customers in selecting products and provide detailed information about features and benefits.
• Guide customers through the online purchasing process, assisting with website navigation and checkout.
• Handle customer inquiries and resolve issues related to online orders, deliveries, and returns.
• Process sales transactions accurately, both in-person and through the e-commerce platform.
• Maintain knowledge of current promotions, policies, and product offerings.
• Contribute to store merchandising and presentation standards.

Requirements

• High school diploma or equivalent.
• Previous experience in retail sales or customer service is preferred.
• Familiarity with e-commerce platforms and online shopping procedures.
• Excellent interpersonal and communication skills.
• A positive attitude and a strong commitment to customer satisfaction.
• Ability to work effectively in a hybrid environment, adapting to both in-person and digital customer interactions.

Benefits

• Competitive hourly wage with sales incentives.
• Comprehensive health insurance options.
• Generous employee discount on merchandise.
• Paid training and opportunities for skill development.
• A dynamic and team-oriented work atmosphere.