Order Management & Returns Specialist (SAP)

PT. ADIDAS INDONESIA; Jakarta Pusat; On-site; IDR 150,000,000 - 250,000,000; Full time

Job summary

PT. ADIDAS INDONESIA is seeking a Customer Service specialist for Order Management & Returns to ensure accurate order processing from consolidation to handover for fulfillment. You will maintain data integrity and coordinate with Sales, GTM, and Planning to resolve discrepancies.

The role requires a bachelor’s degree and 2–4 years of order management experience, SAP familiarity, and strong Excel skills. Proficiency in English and Bahasa Indonesia is essential.

Qualifications

• Bachelor’s degree in Supply Chain, Business Administration, or related field.
• 2–4 years of order management or related experience.
• Experience with ERP/order management systems, SAP preferred.
• Strong Excel skills including lookups and Pivot Tables.
• Excellent attention to detail and ability to manage large datasets.

Responsibilities

• Consolidate customer orders and validate article, size, quantity, and delivery details.
• Create, upload, and maintain sales orders in SAP and order management platforms.
• Coordinate with Sales, GTM, and Planning to resolve discrepancies.
• Manage amendments, cancellations, and date changes with approvals.
• Monitor progress against order cut-offs and escalate issues.
• Reconcile orders against system records to identify issues.
• Provide handover to fulfillment owner with outstanding issues.
• Maintain order trackers, SOPs, and cross-training support.
• Collaborate with Automation & Digitalization Specialist to improve validation and upload processes, define requirements, and perform UAT.

Education

Bachelor’s degree in Supply Chain, Business Administration, or related field

Tools

SAP

Job description

PT. ADIDAS INDONESIA is seeking a Customer Service specialist for Order Management & Returns to ensure accurate order processing from consolidation to handover for fulfillment. You will maintain data integrity and coordinate with Sales, GTM, and Planning to resolve discrepancies.

The role requires a bachelor’s degree and 2–4 years of order management experience, SAP familiarity, and strong Excel skills. Proficiency in English and Bahasa Indonesia is essential.