ASSISTANT OPERATIONS MANAGER

Najmina Beautycare; Blora; On-site; IDR 89,280,000 - 133,920,000; Full time

Job summary

Najmina Beautycare seeks an Assistant Operations Manager to oversee licensing, compliance, and branch performance across clinics. You will manage licensing steps, maintain documentation, monitor targets, and ensure SOP adherence. Data-driven insights will guide improvements across locations.

The role requires 2–3 years in a clinic/hospital/beauty environment, a Bachelor's degree, and strong Excel/PowerPoint skills. On-site collaboration with doctors, staff, and external parties is essential.

Qualifications

• Minimum S1 degree in a relevant field.
• 2–3 years operational experience in clinic/hospital/beauty/retail/service.
• Experience in a similar position is preferred.
• Understanding of licensing administration and healthcare facilities.
• Highly organized with documentation, tracking and filing.
• Ability to communicate with clinics, doctors, staff and external parties.

Responsibilities

• Oversee clinic licensing from preparation to completion.
• Ensure licensing documents and compliance are well documented.
• Analyse targets and performance gaps.
• Monitor clinic performance daily, weekly, and monthly.
• Ensure SOP implementation across all clinics.
• Identify bottlenecks and propose operational improvements.
• Analyze root causes and create PDCA-based improvements.
• Create dashboards to monitor operations and provide insights.

Skills

Excel/Google Sheets

PowerPoint

POS/CRM systems

Education

Bachelor's degree in Management/Business Administration/Health/Hospital Management

Job description

Assistant Operations Manager responsible for overseeing licensing and regulatory compliance, branch performance monitoring, operational control, performance improvement, and data analysis across multiple clinic locations.

Key responsibilities

Manage clinic licensing process from preparation, document collection, submission, visitation to completion

Ensure all licensing documents, legality and compliance are available and well documented

Analyse achievement of targets and performance gaps

Monitor clinic performance daily, weekly and monthly

Ensure SOP implementation across all clinics

Identify bottlenecks and potential issues in operational processes

Identify root cause of operational problems and help create improvement plans using PDCA approach

Create operational monitoring dashboards, compare clinic performance and provide insights and recommendations to Manager Operational

About you

Minimum S1 degree, preferably in Management, Business Administration, Health/Hospital Management

2-3 years operational experience in clinic/hospital/beauty industry/retail/service

Experience in a similar position

Understanding of business licensing administration processes and healthcare facilities

Highly organised in documentation, tracking and filing

Able to communicate with clinics, doctors, frontline staff, beauticians, pharmacists and external parties

Willing to conduct visits/monitoring to branches

Proficient in Excel/Google Sheets/PowerPoint and POS/CRM systems is an advantage

Detail-oriented, assertive, systematic, responsive, problem solver with high ownership