Assistant Manager Claim Motor

Sunday Ins Co., Ltd.; Jakarta Pusat; Vor Ort; IDR 133.920.000 - 267.840.000; Vollzeit

Zusammenfassung

Sunday Ins Co., Ltd. in Jakarta is seeking an experienced Claims Supervisor to oversee daily motor claims operations, ensuring verification, assessment and settlement are accurate and compliant.

You will coach and develop a small claims team, conduct technical analyses, and drive process improvements to enhance efficiency. You will negotiate with repair workshops and coordinate with underwriting, finance, and compliance to ensure timely documentation and settlements.

Qualifikationen

• Bachelor degree in Insurance, Mechanical Engineering, Automotive Engineering, Industrial Engineering, or related fields.
• Professional certification in General Insurance (AAAIK/AAIK is highly advantageous).
• Minimum 5 years of motor claims experience, including at least 2 years in a supervisory role.
• Strong analytical and technical skills with knowledge of vehicle structures, repair methods, and cost estimation.
• Proven ability to lead a small team and drive performance improvements.
• Excellent communication and negotiation skills with workshops, vendors, and stakeholders.

Aufgaben

• Oversee daily motor claims operations ensuring timely verification, assessment and settlement.
• Support the Manager in coaching and developing the Claims team to maintain service quality.
• Conduct technical claim analysis and recommend process improvements for efficiency.
• Negotiate with repair workshops, vendors, and assessors to ensure cost-effective repairs.
• Monitor claim costs, recovery opportunities, and ensure compliance with SLAs and policies.
• Coordinate with Underwriting, Reinsurance, Finance and Compliance to ensure complete documentation.

Kenntnisse

Analytical skills

Technical skills

Vehicle knowledge

Cost estimation

Ausbildung

Bachelor degree in Insurance or related fields

General Insurance certification (AAAIK/AAIK)

Tools

Repair estimation tools

Jobbeschreibung

Job Description

• Oversee daily motor claims operations to ensure claim verification, assessment, and settlement processes are conducted accurately, timely, and in compliance with company policies and OJK regulations.
  
• Support the Manager in leading, coaching, and developing the Claims team to achieve optimal performance and maintain service quality standards.
  
• Conduct technical claim analysis, identify root causes of delays or discrepancies, and recommend process improvements to enhance operational efficiency and accuracy.
  
• Negotiate with repair workshops, vendors, suppliers, and assessors to ensure quality repairs are delivered at cost-effective rates.
  
• Monitor claim costs, recovery opportunities, and ensure all claim processes comply with Service Level Agreements (SLAs), internal policies, and Sunday’s customer service standards.
  
• Coordinate closely with Underwriting, Reinsurance, Finance, and Compliance departments to ensure complete documentation and timely claim settlement.

Requirements

• Bachelor degree in Insurance, Mechanical Engineering, Automotive Engineering, Industrial Engineering, or other related fields.
• Professional certification in General Insurance (AAAIK/AAIK) will be an high advantage.
• Minimum 5 years of experience in motor claims, with at least 2 years in a Supervisor or Assistant Manager position.
• Strong analytical and technical skills, with solid knowledge of vehicle structures, repair methods, and cost estimation.
• Proven ability to lead and manage a small team while driving operational performance improvements.
• Excellent communication and negotiation skills, with the ability to collaborate effectively with workshops, vendors, and internal stakeholders.