Claim Operations (Motor)

Sunday; Jakarta Pusat; On-site; IDR 133,920,000 - 200,880,000; Full time

Job summary

Sunday in Jakarta is seeking a dedicated Senior Officer/Team Leader to manage daily motor claims processes, ensuring compliance with company procedures and SLAs. You will review documents, analyze loss causes, and propose resolutions while guiding the claims team.

Coordinate with repair workshops and vendors to ensure efficient repairs and settlements, validate costs, and prepare weekly/monthly performance reports.

Qualifications

• Bachelor Degree in Engineering, Automotive, Industrial Engineering, or relevant fields.
• Professional certification in General Insurance (AAAIK/AAIK) will be an high advantage.
• Minimum 3 years of experience in motor claims, with at least 1 year of experience as a Senior Officer or Team Leader.
• Strong technical knowledge of vehicle structures, repair processes, and repair cost estimation.
• Ability to work in a target-driven environment with strong analytical and coordination skills.
• Excellent communication and negotiation skills, with the ability to interact professionally with repair workshops, vendors, and third parties.

Responsibilities

• Manage and monitor daily motor claims processes to ensure compliance with company procedures, SLAs, and internal policies.
• Review claim documents, analyze the causes of losses, and provide recommendations for claim resolution and process improvements.
• Support the Assistant Manager in coordinating the Claims team, providing technical guidance, and ensuring high-quality work performance among claims staff.
• Communicate and coordinate with repair workshops, vendors, and related parties to ensure repair and claim settlement processes are carried out efficiently.
• Validate repair costs and negotiate with repair workshops to maintain an appropriate balance between repair quality and cost efficiency.
• Assist in preparing weekly and monthly reports regarding claim status, turnaround time (TAT), and operational performance.

Skills

Analytical skills

Coordination skills

Negotiation skills

Communication skills

Education

Bachelor Degree in Engineering, Automotive, Industrial Engineering, or relevant fields

AAAIK/AAIK certification ( General Insurance )

Job description

Job Description

• Manage and monitor daily motor claims processes to ensure compliance with company procedures, Service Level Agreements (SLAs), and internal policies.
• Review claim documents, analyze the causes of losses, and provide recommendations for claim resolution and process improvements.
• Support the Assistant Manager in coordinating the Claims team, providing technical guidance, and ensuring high-quality work performance among claims staff.
• Communicate and coordinate with repair workshops, vendors, and related parties to ensure repair and claim settlement processes are carried out efficiently.
• Validate repair costs and negotiate with repair workshops to maintain an appropriate balance between repair quality and cost efficiency.
• Assist in preparing weekly and monthly reports regarding claim status, turnaround time (TAT), and operational performance.

Requirements

• Bachelor Degree in Engineering, Automotive, Industrial Engineering, or relevant fields.
• Professional certification in General Insurance (AAAIK/AAIK) will be an high advantage.
• Minimum 3 years of experience in motor claims, with at least 1 year of experience as a Senior Officer or Team Leader.
• Strong technical knowledge of vehicle structures, repair processes, and repair cost estimation.
• Ability to work in a target-driven environment with strong analytical and coordination skills.
• Excellent communication and negotiation skills, with the ability to interact professionally with repair workshops, vendors, and third parties.