Assistant Manager Claim Motor

Easy Sunday; Jakarta Pusat; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

Easy Sunday is seeking a senior claims professional to oversee daily motor claims operations, ensuring accurate verification, assessment, and settlement in line with company policies and OJK regulations. You will lead a small Claims team, coach staff, and drive performance improvements across related departments.

The role requires strong analytical and negotiation skills, expertise in vehicle repair costing, and the ability to collaborate with workshops and internal stakeholders to optimize

Qualifications

• Bachelor degree in Insurance or related fields.
• Professional certification in General Insurance (AAAIK/AAIK) is a strong advantage.
• Minimum 5 years in motor claims; at least 2 years in a supervisory role.
• Strong analytical and technical skills, with knowledge of vehicle structures and cost estimation.
• Ability to lead a small team and drive performance improvements.

Responsibilities

• Oversee daily motor claims operations, ensuring timely verification, assessment, and settlement.
• Lead, coach, and develop the Claims team to maintain service quality.
• Perform technical claim analysis and identify root causes of delays.
• Negotiate with repair workshops, vendors, and assessors for quality repairs at fair costs.
• Monitor costs and SLA compliance; collaborate with Underwriting, Reinsurance, Finance, and Compliance.
• Ensure proper documentation and timely settlement across departments.

Skills

Analytical skills

Negotiation skills

Leadership

Communication skills

Cost estimation

Insurance knowledge

Education

Bachelor degree in Insurance or related engineering fields

Job description

• Oversee daily motor claims operations to ensure claim verification, assessment, and settlement processes are conducted accurately, timely, and in compliance with company policies and OJK regulations.
  
• Support the Manager in leading, coaching, and developing the Claims team to achieve optimal performance and maintain service quality standards.
  
• Conduct technical claim analysis, identify root causes of delays or discrepancies, and recommend process improvements to enhance operational efficiency and accuracy.
  
• Negotiate with repair workshops, vendors, suppliers, and assessors to ensure quality repairs are delivered at cost-effective rates.
  
• Monitor claim costs, recovery opportunities, and ensure all claim processes comply with Service Level Agreements (SLAs), internal policies, and Sunday’s customer service standards.
  
• Coordinate closely with Underwriting, Reinsurance, Finance, and Compliance departments to ensure complete documentation and timely claim settlement.

Requirements:

• Bachelor degree in Insurance, Mechanical Engineering, Automotive Engineering, Industrial Engineering, or other related fields.
• Professional certification in General Insurance (AAAIK/AAIK) will be an high advantage.
• Minimum 5 years of experience in motor claims, with at least 2 years in a Supervisor or Assistant Manager position.
• Strong analytical and technical skills, with solid knowledge of vehicle structures, repair methods, and cost estimation.
• Proven ability to lead and manage a small team while driving operational performance improvements.
• Excellent communication and negotiation skills, with the ability to collaborate effectively with workshops, vendors, and internal stakeholders.