Assessment & Reporting Section Head

BINUS Group; Jakarta Pusat; On-site; IDR 133,920,000 - 200,880,000; Full time

Job summary

BINUS Group is seeking an experienced Executive Education liaison to build strong client relationships and identify learning needs. The role emphasizes coordinating learning programs, advising customers, and ensuring timely delivery of solutions aligned with business objectives.

Ideal candidates will hold a Master-Degree in Psychology with 2–4 years of senior staff experience in HR/training settings, strong communication, and presentation skills. The position is based at our Jakarta center.

Qualifications

• Proven ability to communicate effectively with clients and partners.
• Strong negotiation skills to align learning needs with solutions.
• Ability to build and maintain professional relationships with stakeholders.
• Comfort presenting concepts and programs to diverse audiences.

Responsibilities

• Create and maintain relationships to identify learning needs from Clients and Partners.
• Coordinate processes to minimize complaints from Executives Education stakeholders.
• Visit clients to assess needs and suggest learning and development programs.
• Serve as trusted advisor with customer support to ensure timely delivery.
• Communicate customer needs across departments for effective solutions.
• Analyze data and match products to customer requirements.

Skills

Clear communication

Negotiation

Relationship building

Presentation skills

Education

Master-Degree in Psychology

Job description

Responsibilities

• 1. Create, build, and maintain communication and relationships to acquire learning needs from Clients and Partners
• 2. Coordinate the process in solving, preventing, and reducing the number of complaints from Executive Education’s stakeholders especially clients and participants as end customer
• 3. Visit clients to identify need analysis and suggest learning & development program available including with personal development plan for their participant’s that meets customer needs
• 4. Perform as trusted advisor with Executive Education’s costumer Support in ensuring the timely and successful delivery of our solutions according to customer needs and objectives
• 5. Communicate customers’ needs to all related departments to get effective solutions
• 6. Collect and analyze data and match the best products to meet the customer requirements
• 7. Coordinate the progress of the learning program and identify the opportunity of improvement
• 8. Work closely with team and facilitator/partners to ensure the high quality of learning program implementation
• 9. Collaborate and assist vendor or partner (assessor) in creating effective learning program
• 10. Identify key capability gaps required to be addressed to meet business objectives, explore learning need and area of improvement within business unit or division
• 11. Analyze customers/participants profile to develop the individual and department development plan
• 12. Ensure updated job knowledge and skill related to the business goal of each business unit and division
• 13. Coordinate coaching for Business Unit and Division leaders related to program implementation (e.g., delivering effective and measured programs, policies, processes)
• 14. Act as liaison with Business Unit and Division to build a rigor system
• 15. Review and evaluate final report from previous program as resources to provide continuous program to client
• 16. Management Support Activities:
• o Provide Report to direct Supervisor.
• o Suggest improvement process related to activities in area of responsibilities (especially related to time concern, effort and cost).
• o Perform activities related to Quality Management System.
• o Perform additional tasks related to key responsibilities as required by Direct Supervisor

Education Requirement

Minimum Master-Degree (S2) (preferably in Psychology)

Work Exposure / Experience

- Minimum 2 years working experience in Senior Staff, or - Minimum 4 years working experience (preferably Human Resource Department, in areas of training / event organizer / assessment)

Special Skills / Certification

• Good communication skills
• Good negotiation skills
• Good relationship skills
• Presentation skill

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

BINA NUSANTARA started with a dream and a sense of determination. Founded by Joseph Wibowo Hadipoespito and Theresia Widia Soerjaningsih, this education institution has gone through many stages, and overcome various barriers. It still stands strong and grand despite the competition.