Trainer Specialist (Mandarin Speaking)

SHUYI GRASS JELLY; Surabaya; On-site; IDR 89,280,000 - 133,920,000; Full time

Job summary

SHUYI GRASS JELLY is seeking a Trainer Specialist (Mandarin Speaking) to translate and adapt training materials, conduct onboarding and ongoing training for store staff, baristas, and outlet managers in Surabaya. The role includes store audits and quality checks, plus certifying operational staff before deployment.

Ideal candidates are fluent in Mandarin and Indonesian with at least 1 year of trainer-related experience in F&B, especially bubble tea or beverage chains.

Qualifications

• Fluent in Mandarin and Indonesian.
• At least 1 year experience as Trainer, Store Supervisor, or Senior Barista in the F&B industry.
• Experience in bubble tea or retail beverage chains is a strong plus.
• Excellent presentation, public speaking, and interpersonal communication skills.
• Deep understanding of F&B store operations, hygiene standards, and product quality control.
• Willing to work on public holidays and to audit store locations as needed.

Responsibilities

• Translate and adapt SOPs, training materials, and beverage recipes from Mandarin to Indonesian.
• Conduct onboarding and continuous training programs for store staff, baristas, and outlet managers.
• Perform store audits and quality checks to ensure adherence to brand standards and product quality.
• Assess and certify operational staff before store deployment.
• Act as the primary liaison between local operations and central brand management team.

Skills

Mandarin fluency

Public speaking

Interpersonal communication

Training & onboarding

Store operations knowledge

Job description

Trainer Specialist (Mandarin Speaking) responsible for translating and adapting training materials, conducting onboarding and continuous training programs for store staff, baristas, and outlet managers, performing store audits and quality checks, assessing and certifying operational staff, and acting as the primary liaison between local operations and central brand management.

Key responsibilities

Translate and adapt SOPs, training materials, and beverage recipes from Mandarin to Indonesian

Conduct onboarding and continuous training programs for store staff, baristas, and outlet managers

Perform store audits and quality checks to ensure strict adherence to brand standards and product quality

Assess and certify operational staff before store deployment

Act as the primary liaison between local operations and the central brand management team

About you

Fluent in Mandarin and Indonesian

Minimum 1 year experience as a Trainer, Store Supervisor, or Senior Barista in the F&B industry

Experience in bubble tea or retail beverage chains is a strong plus

Strong presentation, public speaking, and interpersonal communication skills

Deep understanding of F&B store operations, hygiene standards, and product quality control

Willing to work on public holidays if required

Willingness to visit and audit store locations as needed