Operations Manager (F&B Chain)

Monroe Consulting Group; Indonesia; On-site; IDR 1,056,338,000 - 2,112,676,000; Full time

Job summary

Monroe Consulting Group, an Executive Recruitment firm, is partnering with an organisation in the Consumer sector to hire a Head of Operations (F&B/QSR). This opportunity is based in Indonesia and offers the chance to lead operational excellence, business performance, and expansion initiatives across a growing multi-site food and beverage network.

Lead end-to-end operations across a large multi-site QSR/F&B network, ensuring consistent execution and commercial performance while driving growth

Qualifications

• Experience in F&B, QSR, or multi-site consumer operations.
• Proven ability to manage large-scale restaurant networks and new store openings.
• Strong leadership and business performance mindset.

Responsibilities

• Lead day-to-day operations across a large multi-site QSR/F&B network.
• Drive store performance across sales, profitability, productivity and customer experience.
• Translate strategies into execution plans for regional and store teams.
• Establish and improve SOPs, standards, and performance management.
• Drive P&L performance through labour, food cost, inventory, and waste control.
• Coach Area Managers and Store Managers to build operational talent pipeline.
• Ensure compliance with food safety and brand standards across outlets.
• Collaborate with HR, Finance, Supply Chain, Marketing, Training, and BD.

Skills

Leadership

P&L management

Multi-site ops

F&B/QSR knowledge

Travel readiness

Education

Bachelor's degree in Business, Hospitality, Food Service Management, Retail Management, or related discipline

Job description

Monroe Consulting Group, an Executive Recruitment firm, is partnering with an organisation in the Consumer sector to hire a Head of Operations (F&B/QSR). This opportunity is based in Indonesia and offers the chance to lead operational excellence, business performance, and expansion initiatives across a growing multi-site food and beverage network.

Position Overview

Lead and optimise end-to-end operations across a large multi-site QSR/F&B network, ensuring consistent execution, operational excellence, and commercial performance.

Drive organisational growth through strong leadership, operational scalability, continuous improvement, and successful execution of strategic business objectives.

Key Responsibilities

• Lead the day-to-day operational execution across a large multi-site QSR / F&B network, ensuring consistency and operational excellence across all outlets.
• Drive store performance across key metrics including sales, profitability, productivity, customer experience, service quality, and compliance.
• Translate business and operational strategies into clear execution plans and measurable targets for regional, area, and store teams.
• Establish, implement, and continuously improve SOPs, operational standards, service processes, and performance management systems.
• Drive store-level P&L performance through effective labour management, manpower planning, food cost control, inventory management, productivity improvement, and waste reduction.
• Monitor operational KPIs and identify underperforming outlets, developing and implementing clear action plans to improve performance.
• Lead, coach, and develop Area Managers, Store Managers, and field operations teams, building a strong pipeline of operational talent and future leaders.
• Establish a culture of accountability, performance ownership, operational discipline, and customer-centricity across the organisation.
• Partner closely with HR, Finance, Supply Chain, Marketing, Training, and Business Development to ensure seamless execution of operational priorities.
• Support and oversee the operational readiness and opening of new stores, ensuring manpower, training, equipment, supply chain, SOPs, and operational requirements are in place before launch.
• Identify operational gaps and implement continuous improvement initiatives to improve efficiency, profitability, and customer experience.
• Support the development and execution of the company's store expansion and operational scaling plans.
• Ensure compliance with food safety, health and safety, regulatory, and brand standards across all outlets.
• Provide regular operational performance reports, insights, and recommendations to the General Manager and senior leadership team.
• Travel regularly across outlets and regions to monitor operations, coach teams, and ensure consistent execution of company standards.

Key Requirements

Qualifications & Experience

• Bachelor's degree in Business, Hospitality, Food Service Management, Retail Management, or a related discipline.
• Minimum 10 years of experience in F&B, QSR, restaurant chains, bakery, café chains, or other multi-site consumer-facing operations.
• Proven experience managing large-scale, multi-unit restaurant operations, preferably across multiple regions in Indonesia.
• Experience supporting or leading new store openings and expansion projects, including operational readiness, recruitment, training, and pre-opening execution.
• Experience working in a high-growth QSR, restaurant chain, or F&B business is highly preferred.
• Candidates who have experience working with international or regional F&B/QSR brands will be highly advantageous.
• Willingness to travel extensively across Indonesia as required by the role.

Technical / Functional Expertise

• Strong track record in managing and improving store performance, operational efficiency, sales, profitability, and customer experience.
• Strong understanding of P&L management, labour cost, food cost, inventory, manpower planning, productivity, and waste management.
• Proven ability to establish and maintain consistent SOPs, operational standards, food safety, and service quality across multiple outlets.
• Strong analytical and commercial mindset, with the ability to use operational data and KPIs to drive business decisions.

Soft Skills & Leadership Competencies

• Demonstrated experience leading and developing large field operations teams, including Area Managers, Store Managers, and other operational leaders.
• Strong leadership, coaching, stakeholder management, and problem-solving capabilities.
• Highly hands-on, execution-oriented, and comfortable operating in a fast-paced and growing environment.